Key Account Manager - Reckitt

We are Reckitt

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Team

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast-paced environment where cross-functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales professionals across the world, spanning areas such as Field Sales, Key Accounts, Trade Marketing, and Category Development.

About The Role Are you passionate about relationship-building and nurturing business growth? As Key Account Team Lead at Reckitt, your strategic vision will energise our teams and amplify our customers' success. This role goes beyond traditional sales — it's about creating an impactful customer strategy, leading negotiations, and pioneering innovations that drive growth. Here, leadership means more than just managing; it's about inspiring and innovating — taking every opportunity to elevate our work and drive mutual growth with one of our largest national customers.

Your responsibilities

Account Management: Develop and strengthen relationships with key customers, ensuring alignment between customer objectives and Reckitt business priorities.

Sales and Revenue Growth: Deliver and exceed sales, profitability, and market share objectives through effective account planning and execution.

Customer Partnership: Build trusted relationships with customer stakeholders through consultative selling and a solutions-oriented approach.

Negotiation: Lead customer negotiations related to promotional programs, business plans, pricing, and commercial agreements in line with Reckitt strategy.

Business Planning: Develop and execute annual joint business plans that support sustainable growth and long-term customer partnerships.

Presentation Skills: Utilize market insights, sales data, and category trends to create and deliver impactful customer presentations and recommendations.

Collaboration: Partner closely with cross-functional teams including Marketing, Category Development, Supply Chain, Finance, and Customer Service to deliver business objectives.

The experience we're looking for

Bachelor's Degree required.

Minimum 3 years of sales, account management, customer development, or related commercial experience.

Demonstrated ability to manage customer relationships and drive business growth.

Strong analytical skills with the ability to interpret data and generate actionable insights.

Excellent negotiation, communication, presentation, and relationship management skills.

Experience developing business plans and managing account performance metrics.

P&L management experience is a plus.

Proficiency with Microsoft Office Suite.

Experience with e-commerce or omnichannel customers is a plus.

Ability to travel as required.

The skills for success

Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

US salary ranges

USD $143,000.00 - $215,000.00

Equality

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.