Key Account Manager Required (Cape Town)

Key Responsibilities

• To develop long-term relationships with customers, connecting with key managers and employees. You will liaise between customers and cross-functional internal teams to ensure the timely and successful on time delivery of our solutions according to customer contractual requirements.
• Ensure that a complete food testing is done weekly on all major airlines first, then minor airlines, for the different classes.
• Ensure that a complete processing of flight check is done on all production steps dishwash / equipment storage and packing / bondstore / bar packing / plating / tray set up / supervisor's flight check / loading to the unit / aircraft loading / invoicing - once a week as a minimum on major airlines first
• Ensure that you do a minimum of two ramp visits per month with the airline operations staff
• Ensure that a spot check is done monthly on specs, ensure that the right version of specs on a airline and a class is being distributed and used
• Ensure that the menu calendar is updated monthly, before the 10th of each month
• Ensure that all specs are checked monthly by the 19th latest, for the next month menu change
• Ensure that a menu change meeting is held by the 20th of the month for the next month’s menu change
• Ensure that a menu check is done on the floor 1 day before that change and 1 day after the change, this is to verify that all employees are aware of and using the new specs
• Ensure monthly that the correct version of loading plan and packing list on TSU, Equipment packing and bar packing is being used.
• Ensure that a monthly Quality of Service meeting is organized to make sure that all the management is aware about our quality performances and to avoid the same complaints re-occurring
• Ensure that you schedule and meet with the station manager of each airline monthly
• Ensure that you respond to customer complaints with 48 hours of receiving it, and 24 hours of it is critical. Further ensure that it is communicated in a professional manner
• Ensure that all specs are sent to the customer no later than 1 week after presentation
• Update QMS on a weekly basis with weekly reporting
• Coordination of Charter flight setup and communication to all internal stakeholders
• Support the relevant finance teams by auditing invoices, providing month end data.
• Align with relevant departments and conclude all enquiries related to billings.
• Regular review of the global discounts scheme of the global accounts and its application in collaboration with HQ.
• Calculate the cost of sales in the required system to enable Commercial to strategically price with solid raw data.
• Extract financial raw data from the online catering system and verify for strategic use by the management when required.
• Input prices into the system following a change/CPI revision triggered by Commercial.
• Make internal transmission of price updates in online catering system.
• Create and ensure appropriate price control of the cycles.
• Verify Commercial price input into the airlines systems when applicable.
• Monitor billing accuracy.
• Ensure SLA agreements are correctly translated into the company systems.
• Oversee daily/monthly financial transactions (billing/supplier invoices).
• Standardize workflow / approval process for pricing updates.
• Ensure accounting entries (Cegid) are accurate and fully reconciled.
• Cost controlling of overheads, labor and raw material costs.
• Identify process gaps and cost saving opportunities.
• Fixed asset verification.
• Enforce deadlines with monthly reporting.
• Bachelor’s degree/Diploma Customer Service
• Bachelor’s degree in accounting or finance strongly preferred.
• Minimum 3-5 years of experience in accounting/commercial field is strongly preferred.
• 3+ years of experience in process improvement or operational excellence preferred.
• Internal audit experience would be a plus.
• Proficient understanding of accounting software and applications.
• Understanding of costing and pricing process.
• Have strong fluency in software and computers, including Excel.