Key Account Manager - Sales

Department: Commercial

Reports to: National Account Manager

What We Do

At Qmed, our vision is to lead the global pharmaceutical industry as the most ethical and client-focused provider of pharmaceutical products and services.

We work in partnership with NHS hospitals, private healthcare providers and pharmacies across the UK, providing a growing portfolio of pharmaceutical products and services that help ensure continuity of patient care.

Our services include over-labelled medicines, imported unlicensed medicines and other specialist pharmaceutical supply solutions, supported by market-leading regulatory expertise, quality standards and exceptional customer service.

Our success is built upon long-term customer relationships, ethical business practices and a commitment to making pharmaceutical services simple.

Why Join Qmed

At Qmed, our people are at the heart of everything we do.

As a growing pharmaceutical company, we offer the opportunity to make a genuine impact by helping healthcare providers solve complex medicines supply challenges while building trusted long-term commercial partnerships.

Joining our Commercial Team means becoming part of a collaborative, ambitious and customer-focused organisation where your ideas are valued, your development is supported and your success contributes directly to improving patient care.

As Qmed continues to expand its commercial organisation, this role offers opportunities to develop into broader strategic account management, business development and commercial leadership positions.

Job Purpose / About the Role

The Account Manager is responsible for developing and growing long-term commercial partnerships with NHS hospitals and healthcare providers through proactive account management, consultative selling and exceptional customer service.

Working closely with the wider Commercial Team, you will take ownership of an assigned portfolio of hospital accounts, developing strategic account plans, identifying opportunities for growth and supporting customers with appropriate pharmaceutical products and services across Qmed's portfolio.

Following a structured onboarding programme, you will initially develop expertise across selected areas of Qmed's pharmaceutical portfolio whilst building relationships with your assigned customers. As your knowledge and experience develop, you will progressively support customers across Qmed's wider portfolio of pharmaceutical products and services.

The role combines strategic account management with commercial sales activity, focusing on increasing customer lifetime value through trusted partnerships, portfolio growth and outstanding customer experience.

Key Responsibilities

Account Management & Customer Development

• Take ownership of an assigned portfolio of NHS hospital accounts.
• Develop and maintain strategic account plans for each customer.
• Build trusted relationships with Pharmacy Procurement Teams, Chief Pharmacists, Pharmacy Technicians and other key healthcare stakeholders.
• Understand each customer's pharmaceutical requirements, procurement processes and future objectives.
• Conduct regular customer reviews to strengthen relationships and identify opportunities for growth.
• Act as the primary commercial contact for assigned customers.
• Deliver outstanding customer service through proactive communication and relationship management.
• Improve customer retention, satisfaction and long-term customer value. Proactively protect existing business by monitoring customer activity, identifying risks to retention and taking appropriate action where ordering, engagement or product usage declines.

Sales & Commercial Growth

• Identify opportunities to increase revenue, gross profit and customer lifetime value within existing accounts.
• Introduce appropriate pharmaceutical products and services based on customer requirements.
• Cross-sell Qmed's wider portfolio of products and services.
• Support customers during medicines shortages by identifying appropriate pharmaceutical supply solutions.
• Identify opportunities to develop new customer relationships where appropriate.
• Achieve agreed sales, gross profit and commercial KPIs.
• Contribute to the continued growth of Qmed's commercial business.

Customer & Market Intelligence

• Monitor customer requirements, market trends and emerging healthcare needs.
• Gather customer insight to support future product and service development.
• Monitor competitor activity and market developments.
• Share market intelligence with Procurement, Commercial and Product teams.
• Identify opportunities to strengthen Qmed's commercial offering.

Operational & Commercial Support

• Work collaboratively with Procurement, Sales Operations, Production, Quality Assurance, Product portfolio Managers and Finance to deliver an outstanding customer experience.
• Support the wider Commercial Team in delivering excellent customer service and operational performance.
• Assist with commercial administration, customer order management and account support activities where required to maintain service levels.
• Maintain accurate CRM records, customer information, commercial documentation and account plans.
• Support quotations, customer communications, forecasting and pipeline management activities.
• Contribute to the continuous improvement of commercial processes, systems and ways of working.
• Work flexibly across the Commercial function, supporting evolving business priorities and organisational growth.
• Undertake any other reasonable duties commensurate with the responsibilities and level of the role.

Reporting & Performance

• Monitor account performance against agreed KPIs.
• Produce regular account reviews and pipeline reports.
• Identify opportunities to improve customer retention and portfolio growth.
• Support forecasting and commercial planning activities.
• Contribute to data-driven commercial decision making through accurate reporting.

Key Skills

• Excellent relationship building and interpersonal skills.
• Strong commercial awareness.
• Strategic account management capability.
• Customer-focused and consultative approach.
• Excellent planning and organisational skills.
• Strong communication and presentation skills.
• Commercial problem-solving ability.
• Negotiation and influencing skills.
• Ability to identify commercial opportunities.
• High attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, ethical and customer-focused approach.

Experience

Essential

• Experience in pharmaceutical sales, healthcare sales, account management or a customer-facing commercial role.
• Demonstrable experience developing and maintaining long-term customer relationships.
• Experience growing existing customer accounts.
• Strong communication and stakeholder management skills.
• Full UK driving licence and willingness to travel throughout the UK.

Desirable

• Experience working with NHS hospitals or healthcare providers.
• Experience within the pharmaceutical, healthcare or life sciences sector.
• Understanding of NHS procurement processes.
• Experience using CRM systems.
• Understanding of pharmaceutical supply chains.

About You

You are commercially driven but relationship focused.

You enjoy understanding your customers' challenges, building trusted long-term partnerships and identifying opportunities to deliver value through appropriate pharmaceutical products and services.

You take ownership of your accounts, think strategically and proactively identify opportunities to strengthen customer relationships and grow long-term business.

You thrive in a collaborative environment and recognise that, within a growing SME, success comes from supporting colleagues, embracing change and contributing beyond your core responsibilities when required.

You are naturally curious, resilient and committed to continuous learning and professional development.

Type of Employment & Location

Location: Stratford, London (Hybrid)

Employment Type: Full-time, Permanent

Working Hours: Monday to Friday, 40 hours per week.

Regular travel to NHS hospitals and healthcare providers throughout the UK will be required.

Salary & Benefits

• Competitive salary dependent upon experience.
• Performance-related bonus.
• Company pension scheme.
• Generous annual leave entitlement.
• Hybrid working.
• Structured onboarding programme.
• Ongoing professional development and training.
• Clear career progression opportunities.
• Opportunity to contribute to a growing and ambitious pharmaceutical business

Pay: £30,000.00-£45,000.00 per year

Benefits:

• Company events
• Work from home

Application question(s):

• Do you have the legal right to work in the UK?

Experience:

• Sales: 2 years (required)

Work Location: Hybrid remote in Stratford