Key Account Manager - Telecom

Experience: 20+ Years

Industry: Telecommunications

About the Role

• We are looking for a senior telecom professional to lead and strengthen our strategic client relationship with Reliance Jio (RJIL) in Mumbai.
• The ideal candidate will have extensive telecom industry experience, a strong understanding of Jio's processes, and an established network with Jio/RCP leadership and key decision-makers.
• This role requires a seasoned professional who can independently manage the telecom account, identify new business opportunities, strengthen strategic partnerships, and drive revenue growth across relevant telecom service segments.

Key Responsibilities

1. Strategic Account Management

• Own and manage the strategic relationship with Reliance Jio and key stakeholders.
• Build and maintain strong relationships with senior leadership, decision-makers, and relevant business teams.
• Develop account management strategies to strengthen partnerships and expand business opportunities.
• Act as the primary point of contact for client escalations, commercial discussions, and strategic engagements.
• Ensure client satisfaction and long-term relationship development.

2. Business Development & Revenue Growth

• Identify and pursue new business opportunities within the Jio account.
• Develop strategies to expand existing business and acquire new projects.
• Identify opportunities across telecom projects, operations and maintenance (O&M), deployment, field operations, and service delivery.
• Prepare business proposals, participate in commercial negotiations, and drive opportunities toward closure.
• Work toward achieving account growth and revenue objectives.

3. Stakeholder Management

• Leverage an established professional network within Jio/RCP to identify opportunities and facilitate business engagement.
• Engage with senior stakeholders to understand business priorities and upcoming requirements.
• Coordinate with internal teams to align solutions, commercial proposals, and delivery capabilities with client expectations.
• Manage negotiations, escalations, and critical client discussions effectively.

4. Project & Service Opportunity Management

• Identify and develop opportunities related to telecom infrastructure projects, deployment, O&M, and field operations.
• Understand client requirements and coordinate with relevant internal teams to develop suitable service offerings.
• Support the transition of new business opportunities into project execution.
• Monitor account developments and identify opportunities for additional services and business expansion.

5. Account Strategy & Planning

• Develop and maintain a strategic account plan for the assigned telecom customer.
• Track business opportunities, sales pipelines, client requirements, and account performance.
• Monitor industry developments and customer priorities to identify potential growth areas.
• Provide regular updates to senior management on account progress, opportunities, and business risks.

Required Skills & Qualifications

• 20+ years of experience in the telecom industry.
• At least 5+ years in senior management or leadership roles.
• Relevant experience with RJIL/Jio and RCP Mumbai is required as specified for this role.
• Strong existing network with senior Jio/RCP stakeholders and key decision-makers.
• Proven experience managing large telecom accounts and strategic client relationships.
• Strong business development and new business acquisition capabilities.
• Experience in telecom projects, operations and maintenance (O&M), deployment, field operations, and related service opportunities.
• Strong commercial acumen, negotiation, communication, and stakeholder management skills.
• Ability to independently manage a strategic account and drive business growth.

Preferred Candidate Profile

• Mumbai-based candidates with an established telecom industry network are preferred.
• Candidates with strong relationships across Jio/RCP leadership and relevant decision-making teams will be preferred.
• Professionals with a proven track record of expanding strategic telecom accounts and securing new business opportunities are encouraged to apply.
• Interested candidates with relevant telecom account management and business development experience are encouraged to apply.