Key Account Operational Excellence Associate (Fixed Term Contract)

Job Summary

This position is responsible for providing executive support and generating reports as requested by Sales Operations. He/She ensures report data is accurate and increases the awareness of strategic account performance to stakeholders. This position documents and trains others on production of standard routine reports, solves business problems related to decision tools and reports, and actively develops and maintains a network of UPS contacts who can help solve problems.

Responsibilities

• Conducts complex or atypical analyses as requested to support evaluation and planning.
• Improves and creates systems, methods and tools for conducting analysis.
• Identifies emerging trends in analysis for work methods, processes or flows.
• Determines criteria for analyzing work, processes or work flow for tracking/reporting purposes.
• Contributes to technology solutions for customer implementation.
• Keeps abreast of technologies that will improve internal and external processes to improve productivity.
• Provides district sales operations with technology solutions support.
• Reviews auditing of districts'' sales processes and procedures to ensure compliance.
• Assists with completion of Business Process Reviews for corporate, region and district levels.
• Addresses and resolves issues affecting information systems reporting.
• Seeks innovative methods to minimize report generation.
• Optimizes existing report formats for best results.
• Works closely with the Region Sales Support Specialist on report consolidation.
• Serves as region subject matter expert for existing reporting tools.
• Acts as the departmental database and Structured Query Language administrator to ensure proper maintenance of BIA applications.
• Updates weekly activity reports to ensure accurate documentation of account volume and revenue.
• Attends department meetings to support internal communication and provide updates on projects.
• Performs regular application updates (e.g., directory updates, reports, etc.) to provide current information and enhanced functionality to the field.
• Prepares written information to Sales staff to inform them of district, regional, and corporate initiatives.
• Possesses advanced skills in Microsoft Access, Excel, PowerPoint, Word, Outlook, Internet, and SharePoint.
• Learns other applications quickly.

Qualifications

• Detail Orientation: Distinguishes between big picture concepts and comments and specialized, smaller specific facts associated with work; notes the specifics of events and experiences; explains, in general, how details impact end goals or outcomes; ensures that work is completed accurately and with the appropriate level of detail
• Report Generation: Addresses and resolves issues impacting information systems reporting; looks for ways to minimize report generation and required storage; modifies existing report formats; creates and interprets customized reports; integrates data, information, and documents from multiple software programs; writes more complex report queries
• Solicits and Gathers Information: Demonstrates a general knowledge of techniques for soliciting and gathering information
• Supply Chain Management: Demonstrates a basic understanding of supply chain concepts; identifies issues within a supply chain
• Technology Knowledge: Recognizes the basic impact of technology on UPS business, services, and processes; identifies technological barriers in achieving desired objectives; maintains appropriate breadth and depth of technological knowledge for current work assignment
• Must be fluent in English and Spanish (oral and written)
• Proficient with Microsoft Office including advanced level functions in Excel, Access
• Bachelors Degree or International equivalent
• Bachelors Degree in Information Management, Computer Science, or Information Technology - Preferred
• Experience with VBA - Preferred

Employee Type

Fixed Term (Fixed Term)