Key Account / Partnership Manager

Desired Skills

• Strong understanding of banking, partnerships, alliances and the payments/fintech ecosystem.
• Proven ability to develop and manage strategic relationships with Banks, PayFacs, PSPs and other relevant ecosystem partners.
• Strong client management and relationship-building skills, with a customer-centric approach.
• Understanding of Card Acceptance, Micro ATMs, AePS, Aadhaar Pay and POS Hardware.
• Excellent communication and stakeholder management skills in English and Tamil, with the ability to articulate ideas clearly and concisely.
• Ability to influence, collaborate, negotiate and effectively engage with internal and external stakeholders.
• Demonstrated ability to understand client requirements and recommend appropriate, best-fit solutions.
• Proven track record of generating new business, developing partnerships and driving revenue through upselling and cross-selling opportunities.
• Strong understanding of competitive positioning and the ability to effectively communicate product value propositions.
• Experience managing a large customer portfolio while building and strengthening long-term relationships.
• Strong strategic thinking, with the ability to develop account roadmaps, partnership strategies and business development plans.
• Target-oriented mindset with strong individual ownership and accountability for revenue and growth objectives.
• Excellent attention to detail, interpersonal skills and ability to work collaboratively across functions.

Job Requirements

• Seeking a dynamic, passionate and experienced professional in Key Account Management, Partnerships, or Business Development within the payments ecosystem.
• Manage key client relationships at the front end while coordinating effectively with Operations, Client Servicing and other back-end teams.
• Identify and convert incremental business opportunities within the existing client portfolio through upselling, cross-selling and solution expansion.
• Identify, develop and close new business opportunities and strategic partnerships, particularly with PayFacs, PSPs, Banks and similar entities.
• Own individual revenue and growth targets and consistently deliver against defined business objectives.
• Develop and execute strategic account management and business development plans aligned with revenue growth goals.
• Create account roadmaps, maintain a healthy sales pipeline and establish structured partnership processes for key accounts.
• Strengthen customer, channel and partner relationships to increase engagement, retention and incremental revenue.
• Proactively identify client needs, market opportunities and partnership opportunities to drive business growth.
• Ensure effective documentation of client requirements, expectations, commercial discussions and agreed deliverables.
• Ensure smooth handover and ongoing coordination with Operations and Client Servicing teams for successful implementation and service delivery.
• Monitor account performance, address client concerns proactively and identify opportunities to improve engagement and overall customer experience.