Key Account Supervisor

Work location: Amway HCM Center - 410B-C-D Nguyen Thi Minh Khai, Ban Co Ward, Ho Chi Minh City

ROLE PURPOSE

This role is responsible for driving distributors/key accounts' performance through data analysis, strategic planning, execution, and performance monitoring. The position ensures alignment between local sales strategies and distributors/key accounts' goals, while serving as the primary business contact for all related matters.

KEY RESPONSIBILITIES:

1/ Analyze

• Review qualification and re-qualification data to identify root causes of performance issues.

• Detect data patterns that highlight recurring challenges or growth opportunities.

• Understand each account’s motivations and objectives to anticipate key needs.

2/ Plan

• Develop tailored messaging and strategies for each account to address short-term priorities.

• Collaborate with the Line Manager to align sales strategies with both local and account objectives.

3/ Implement

• Set structured agendas for meetings to ensure focused and effective execution.

• Assess each account’s current performance and short-term goals to identify strengths and improvement areas.

• Support accounts in defining actionable solutions to overcome strategic or operational barriers.

• Provide data-driven insights to address qualification/re-qualification gaps and drive progress.

4/ Monitor

• Track account performance against tactical plans and agreed KPIs.

• Generate timely alerts or recommendations to sustain execution and downline growth.

• Act as the point of contact for all business-related issues and requests.

JOB REQUIREMENTS

• At least 5 years of experience in Sales, Business Development, Key Account Management

• Bachelor's degree or above in Business Administration, Economics, or related field

• Business Acumen: Understand the big picture, spot trends, and align daily activities with strategic goals.

• Effective Communication: Promote open information flow, actively listen, and clearly convey ideas.

• Planning & Execution: Set clear expectations and develop actionable plans to achieve objectives.

• Build Trust & Influence: Establish credibility with leaders and gain support for strategies.

• Deliver customer-centered solutions, enhance satisfaction, and resolve issues proactively.

• Confident in public speaking and training delivery; proficient in English and MS Office.