Key Account Supervisor (MT-OFF)

About the role

To manage and develop strategic customers within the Modern Trade Off-Premise channel, particularly supermarkets and convenience stores, in order to achieve sales, distribution, product availability, visibility, profitability, and trade execution targets. The position is responsible for translating the Company's commercial strategy into effective customer business plans, building productive and sustainable relationships with key accounts, and coordinating sales and trade marketing execution at both customer head-office and store levels.

Key responsibilities

• Develop sales plans for assigned supermarket and convenience store key accounts in line with Company targets and ensure achievement of sales volume, net sales value, revenue, and profitability targets
• Monitor sales performance on a daily, weekly, and monthly basis and identify gaps against targets; develop and implement corrective action plans
• Analyze sales performance by account, outlet, area, SKU, brand, product category, and promotional program to identify business growth opportunities
• Manage business relationships with buyers, category managers, purchasing teams, operations, merchandising teams, and other relevant customer stakeholders
• Develop Customer Business Plans / Joint Business Plans for major key accounts and conduct periodic business reviews with customers
• Ensure Company products are available in accordance with the agreed assortment for each customer and monitor product availability to minimize Out-of-Stock situations
• Execute Company promotional programs within supermarkets and convenience stores according to the agreed activity calendar and evaluate promotional effectiveness
• Ensure implementation of the Company's merchandising standards across Modern Trade outlets and monitor shelf availability, share of shelf, product facing, price tags, and promotional displays
• Supervise and monitor merchandisers or field teams responsible for assigned accounts and provide coaching and monitor individual and team performance
• Prepare periodic Modern Trade performance reports, analyze actual versus target, and recommend improvement actions based on performance analysis

About you

• Minimum Bachelor's Degree (S1), preferably in Management, Marketing, Business Administration, Economics, or other related fields
• Minimum approximately 3–5 years of experience in Sales, Modern Trade, Key Account Management, FMCG, or related industries
• Experience in managing supermarket, hypermarket, minimarket, or convenience store accounts is preferred
• Previous experience in team supervision is an advantage
• Knowledge of Modern Trade Management, Key Account Management, Sales Management, Trade Marketing, Merchandising, Category Management, Demand Forecasting, Commercial Negotiation, Sales Analysis, Trade Promotion, and Distribution Management
• Technical competencies including Key Account Management, Sales Planning & Forecasting, Commercial Negotiation, Customer Business Planning, Trade Promotion Management, Modern Trade Operations, Merchandising Management, Sales Data Analysis, Budget & Trade Spending Management, and Microsoft Excel and PowerPoint
• Behavioral competencies: Customer Orientation, Result Orientation, Commercial Acumen, Negotiation, Analytical Thinking, Planning & Organizing, Leadership, Collaboration, Problem Solving, and Communication