Key Account Support

Join New Zealand’s Leading Fire Protection Specialist

About WormaldWormald is New Zealand’s premier fire protection provider, delivering end-to-end solutions that safeguard people, property, and business continuity. With over 140 years of industry leadership and a nationwide presence, we’re trusted for our expertise, reliability, and commitment to the highest standards of safety and compliance.

The Opportunity

We’re looking for a Key Account Support professional to join our Auckland team in Onehunga. This is a pivotal role where you’ll act as the primary support contact for one of New Zealand’s largest compliance contracts, helping ensure exceptional service delivery and strong, lasting client relationships. The salary will range between $73,000-$74,000 p.a. based on experience.

What You'll Be Doing

In this role, you will:

• Act as the day-to-day contact for a key client account, coordinating requests and ensuring timely service delivery
• Support and present at monthly client review meetings
• Manage invoicing and financial administration for the contract
• Prepare and deliver accurate client, compliance, and operational reports in line with contractual obligations
• Maintain and update client data across internal systems
• Process purchase orders, work orders, and related contract administration activities efficiently
• Ensure compliance documentation, service records, and supporting contract documentation are prepared, organised, and up to date
• Monitor invoicing timelines to ensure accuracy and timeliness
• Build strong relationships with both internal teams and external stakeholders
• Provide responsive, high-quality support to client enquiries
• Assist with general administrative support across the wider team

What You Bring

You're a highly organised, detail-oriented professional who enjoys working in a fast-paced, client-focused environment.

Your experience and skills include:

• At least 3 years' experience in administration, customer service, sales support, contract administration, or account coordination
• Strong administrative and data management capability with excellent attention to detail
• Confident Microsoft Office skills (intermediate to advanced)
• Excellent communication skills, both written and verbal
• Strong organisational and time management abilities
• A proactive, solutions-focused mindset
• Proven ability to build and maintain relationships at all levels
• Problem-solving and analytical thinking skills
• Experience supporting compliance, facilities management, service delivery, or maintenance contracts will be highly regarded
• Experience with Mastermind or similar service management, compliance, or ERP systems (highly regarded)
• A Business Administration qualification (preferred, not essential)
• Negotiation and conflict resolution skills

What You’ll Get in Return

• Competitive salary and staff benefits
• A supportive, collaborative team environment
• Ongoing training, development, and career growth opportunities
• The chance to work with a trusted industry leader on a high-profile account