Key Account Support (Sales)

IE - Dublin

Permanent contract

Ardo supplies its continuously growing markets around the world with high quality fresh frozen vegetables, herbs, and fruit with 3,200 employees and 16 production, packing & distribution sites in 7 different countries.

The family business sells in more than 100 countries and has a turnover of more than 1.4 billion euros.

The proximity of our factories to our crops is one of our key strengths and ensures that only minutes are lost between harvest and locking in the product’s natural goodness in our freezers.

Ardo's purpose is to preserve nature’s gifts for future generations by providing fresh frozen, plant-based food while minimising our impact on the planet.

Ardo achieves this goal thanks to an integrated network of growing areas, production units, freezing units, packaging equipment,logistics and stringent quality control.

The group's know-how and flexible structure ensure that it can respond quickly to the newest trends and that innovative products can be brought onto the market quickly.

Here’s what you’ll do:

As a Key Account Support, you are part of our Ardo Group Sales Support Team, which functions as a center of expertise to monitor a worldwide customer portfolio.

You will act as the central point of contact with regards to product support, contract & forecast follow-up etc. By creating reports and analyzing customer data, you gain insights for the organization and the customer. You dare to jump when seeing opportunities and proactively monitor and improve customer satisfaction. Your commercial attitude allows you to build strong business relationships.

In this role you interact frequently with the relevant key account manager, customer service and supply chain to guarantee a correct follow-up & gain internal support for your customers. You will report to the Group Sales Support Teamlead.

• You provide periodic and ad hoc reports on turnover, assortment, profitability, customised reports, both for internal use as for the customer
• You translate topics from supply chain/purchasing to sales impact (constrained forecast, foil problems, discontinued items…)
• Proactively support account managers by managing and analysing customer files, market data and product portfolio's and prepare customer meetings
• In collaboration with the account manager you monitor, prepare and follow up tenders and quotations
• Take the lead in communication with the customer concerning
  • Item screenings coordination and article creation and introduction of new products
  • follow-up of packaging (new packaging samples, first production timings, phase-out packaging stock)
  • NPD samples
  • Promo management (forecasting and analyzing)
  • SLA follow-up
• Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution (marketing, data management, supply chain, demand planning)
• You coordinate reporting related projects and are the internal communicator for customer related questions (such as QA, internal data, material statuses).

This is where you recognize yourself:

• You have a master’s degree

• 5-year experience in a large, fast-moving company in a customer service, inside sales or sales support role

• Building reports and analysing data is in your DNA.

• You work easily with new IT systems (preferably SAP) and have an advanced level of excel knowledge. Experience with Power BI is a plus

• Customer contact & delivering service are at the top priority. A commercial, client focused mindset is a must-have

• You love networking and are able to think on an international (group) level

• You are proactive and take initiative to build a relationship with your customer and maximize the chances of success for each opportunity

• You are eager to learn, to develop and to be developed. You adapt easily in an evolving business context

• You think in a solution and process-oriented way, and you embrace change, having a continuous improvement mindset

• Business improvement:

o You take initiative and suggests tools to optimize our processes that can also be implemented on a group level

o You are a constructive team player who helps us to grow in a structured way

• Teamwork:

o You are flexible and share a team responsibility with your colleagues

o You coach your customer service and sales support colleagues in the required processes.

What’s in it for you?

We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally.

You will receive a full remuneration package in line with the level of this position.

We care for our people and create family-friendly surroundings by offering flexibility work arrangements.