Key Accounts Associate

Role & responsibilities

Inspection Coordination

• Act as the single point of contact (SPOC) for clients and state teams for all inspection-related activities.
• Schedule, coordinate, and manage inspections with clients and Inspection Service Providers (ISPs).
• Ensure timely execution and closure of inspections in line with defined turnaround times (TAT).

ISP Valuator Collaboration

• Coordinate closely with ISP valuators to enable accurate and fair valuations.
• Share required documentation, guidelines, and inputs to support valuation quality.
• Address and resolve queries or operational issues raised by valuators in a timely manner.

Compliance and Documentation

• Ensure inspection activities comply with defined industry standards, internal processes, and regulatory requirements.
• Maintain accurate and comprehensive records of inspection schedules, outcomes, and documentation.
• Prepare and share detailed inspection reports and daily MIS with clients.

Communication and Reporting

• Serve as the central communication bridge between clients, ISP valuators, and internal teams.
• Provide regular updates, performance insights, and issue escalations to management.
• Strengthen reporting mechanisms to improve transparency, tracking, and process efficiency.

Quality Assurance

• Coordinate follow-up inspections where required to validate closure of identified gaps or issues.
• Identify process inefficiencies and recommend improvements to enhance inspection quality and effectiveness.