KEY ACCOUNTS ASSOCIATE

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave

Key Account Associate

Pro-Serv Food Equipment | New Bern, NC
$24–28/hour

About the Role

We're seeking a Key Account Associate to own the health and growth of assigned customer relationships. You'll be the go-to person for our most important accounts—coordinating service delivery, managing expectations, and identifying opportunities to expand our partnership with each customer.

What You'll Do

• Manage end-to-end service coordination from customer contact through completion and billing
• Maintain detailed account rosters, including customer locations, decision-makers, service preferences, and contracted rates
• Monitor service requests, technician progress, and customer satisfaction to ensure every commitment is met
• Proactively communicate with customers about ETAs, work status, and next steps
• Identify account growth opportunities, declining usage, and service gaps
• Escalate critical issues to dispatch and service managers when needed
• Conduct weekly and monthly account reviews to track trends and recovery actions

Who You Are

• Excellent communicator who can manage relationships at all levels
• Detail-oriented with strong organizational skills
• Able to juggle multiple priorities and coordinate between customers, dispatch, and field teams
• Customer-focused—you genuinely want to solve problems and exceed expectations
• Comfortable with systems and documentation (CRM, work order systems, etc.)

Why Join Pro-Serv

• Competitive pay in a stable, growing company
• Direct impact on customer satisfaction and company success
• Clear advancement opportunities in account management, sales, or operations
• Work with a team that values communication and accountability