Key Accounts Coordinator

Job Title: Key Accounts Coordinator
Company: TeleCure Corporation
Location: Blk 1 Lot 33 Springfields Residences, Brgy. Longos, City of Malolos, Bulacan
Employment Type: Full-time
Experience Level: Entry-level
Schedule: 8 hour shift, Monday to Saturday

COMPANY OVERVIEW
At TeleCure, we are committed to making quality healthcare more accessible and convenient for every Filipino. What began as a pandemic response has grown into a healthcare organization focused on delivering accessible, affordable, and patient-centered primary healthcare through integrated medical, pharmacy, laboratory, radiology, and digital services. Join our growing team and be part of a company that combines compassion, operational excellence, and technology to improve the healthcare experience for the communities we serve.

ROLE OVERVIEW
Reporting to the Marketing Manager. The Key Accounts Coordinator serves as the primary liaison between TeleCure and its partner institutions after a sale or partnership has been successfully closed. This critical role ensures the smooth transition from sales acquisition to operational implementation by providing clear communication, training, planning support, and ongoing coordination.
The coordinator is instrumental in information dissemination, helping partners (schools, corporations, LGUs, NGOs) understand the requirements, processes, and necessary preparations for TeleCure’s services—especially health caravans, PhilHealth program engagements, and other TeleCure programs or products. This position is key to partner onboarding, relationship management, and operational alignment, ensuring every partnership runs smoothly and in accordance with TeleCure’s high standards.

KEY RESPONSIBILITIES

Partner Onboarding & Coordination:

• Serve as the main point of contact for newly onboarded schools, corporations, LGUs, NGOs, and community partners.
• Conduct orientation meetings to clearly explain service requirements, readiness checklists, and implementation processes.
• Ensure partners fully understand documentation (e.g., consent forms), site preparation, and all other pre-event needs.
  Health Caravan Planning Support:
• Assist partners in planning the complex logistics of PhilHealth primary care caravans or onsite medical missions.
• Coordinate with the Onsite Division, Operations, and Clinic teams to ensure expectations and operational requirements are fully aligned with partners.
• Provide partners with structured timelines, task assignments, and the operational flow needed for smooth caravan execution.
  Training & Capacity Building:
• Organize and facilitate trainings, seminars, or orientation sessions for partners to ensure they are fully prepared for service implementation.
• Develop and provide comprehensive training materials, checklists, and visual guides tailored for schools, companies, or NGOs.
• Ensure partner representatives understand and adhere to compliance standards required for PhilHealth, DOH, and TeleCure internal protocols.
  Product Demonstrations & Service Briefings:
• Conduct engaging presentations or demonstrations related to TeleCure’s specific services or products.
• Train partner staff or volunteers on onsite processes, patient flow, documentation procedures, and required support roles.
  Relationship Management & Support:
• Build strong, long-term relationships with key decision-makers and contacts to ensure sustained engagement and high satisfaction.
• Promptly address partner concerns, escalate complex issues to the Marketing Manager when necessary, and provide timely resolutions.
• Coordinate with internal teams for post-event evaluations, ensuring continuous service improvements based on partner feedback.
  Reporting & Documentation:
• Maintain accurate records of all partner communications, readiness status, and detailed event preparation progress.
• Provide timely reports to the Marketing Manager on partner implementation status, challenges encountered, and strategic recommendations.
• Track and document comprehensive partner feedback for future service and process improvements.

QUALIFICATIONS & REQUIREMENTS
Education: Bachelor’s degree in Marketing, Communications, Public Health, Business Administration, or a related field.
Experience: Experience in client relations, coordination, training, or account management is strongly preferred.
Soft Skills: Strong presentation, communication, and facilitation skills.
Proven ability to coordinate effectively with diverse stakeholders including schools, LGUs, NGOs, and corporate HR teams.
Highly organized, detail-oriented, and capable of managing multiple accounts simultaneously under deadlines.
Willingness to travel for onsite meetings, orientations, and health caravans (fieldwork is required).
Ability to work effectively with cross-functional internal teams (operations, onsite teams, clinical staff, etc.).

BENEFITS & PERKS
Health & Wellness: Free General Practitioner consultations, Annual Physical Exams, flu vaccinations, and exclusive discounts on medical and diagnostic services for employees and their immediate family.
Pharmacy Discounts: Enjoy exclusive employee discounts on groceries, generic medicines, and branded medicines at TeleCure Pharmacy.
Allowances & Statutory Benefits: Receive a regular monthly rice subsidy and 13th-month pay in accordance with applicable law and company policy.
Paid Time Off: Enjoy paid Vacation Leave, with applicable unused credits convertible to cash at year-end, Sick Leave, and paid Birthday Leave.
Career Development: Grow professionally through company-sponsored seminars, training opportunities, and one-on-one career coaching sessions with the CEO.

APPLICATION PROCESS
Interested candidates may submit their updated resume/CV to:
Email: [email protected]
Please use 'Application – Key Accounts Coordinator' as the email subject.

EQUAL OPPORTUNITY
TeleCure Corporation is an equal opportunity employer committed to maintaining a professional, respectful, and inclusive workplace where employees are supported in their professional growth and development.