Key Accounts Executive

Job Title: Client Servicing Executive

Location: Naraina Vihar, Delhi -110028 (India)
Company: Roadcast Tech Solutions Pvt. Ltd.

About Roadcast

At Roadcast, we are building one of the worlds most advanced logistics automation platforms. We partner with organizations to deliver a complete mobility management suite, enabling them to scale operations efficiently. Our AI-powered technology supports leading enterprises globally in creating smarter and more efficient supply chains.

Role Summary

We are looking for a proactive and customer-focused Client Servicing Executive to manage client relationships, address queries, and ensure a seamless post-sales experience. The ideal candidate will act as a bridge between clients and internal teams, ensuring timely resolution of concerns while identifying opportunities for upselling and business growth.

Key Responsibilities

• Build and maintain strong client relationships through exceptional after-sales support
• Ensure smooth onboarding and a positive experience for new clients
• Act as the primary point of contact for client queries, concerns, and escalations
• Coordinate with internal teams to resolve client issues effectively
• Regularly interact with clients via calls, emails, and meetings
• Maintain accurate records of client interactions and data in CRM systems
• Identify upselling and cross-selling opportunities within existing accounts
• Conduct training sessions and product walkthroughs for clients
• Ensure correct data entry of client agreements to avoid billing discrepancies
• Identify potential business opportunities through client referrals

Requirements

• Bachelors degree in Business Administration or a related field
• 1–3 years of experience in client servicing/account management (preferably in telematics/logistics/SaaS)
• Proficiency in Microsoft Excel
• Working knowledge of CRM tools (Zoho, Salesforce, or similar)
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical abilities
• Ability to work under pressure and manage multiple clients
• Strong organizational and time management skills
• Customer-first mindset with high ownership

What Success Looks Like

• High client satisfaction and retention rates
• Timely resolution of client issues with minimal escalations
• Strong client relationships leading to repeat business and referrals
• Effective coordination with internal teams for seamless delivery