Key Accounts Executive

Job Summary

PadCare is looking for a driven and detail-oriented Key Accounts Associate to join our Customer Success team in Mumbai. This opportunity is designed to give you hands-on exposure to corporate account management within India's first-of-its-kind menstrual hygiene management ecosystem. You'll work closely with senior Key Account Managers to support service delivery, client communication, and reporting for PadCare's corporate accounts.

Responsibilities

• Account Support Service Coordination: Assist in managing day-to-day relationships with assigned corporate accounts, acting as a support point of contact for client queries and requests.
• Account Support Service Coordination: Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.
• Client Communication Relationship Building: Support scheduling and preparation for client meetings, check-ins, and quarterly business reviews (QBRs).
• Client Communication Relationship Building: Draft client-facing communication, follow-ups, and meeting notes under guidance from senior team members.
• Client Communication Relationship Building: Help maintain strong day-to-day rapport with on-ground client stakeholders such as Admin and Facility teams.
• Reporting Documentation: Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.
• Reporting Documentation: Maintain accurate account records, trackers, and dashboards in the CRM and internal tools.
• Reporting Documentation: Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.
• Cross-Functional Collaboration: Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.
• Cross-Functional Collaboration: Share client feedback with internal teams to contribute to service and process improvements.

Requirements

• What we're looking for:
• Bachelor's degree in Business Administration, Sustainability, Operations, or a related field
• Freshers welcome; 0-2 years of experience in client servicing, account management, or a related B2B role is a plus
• Based in Mumbai or willing to work from Mumbai (non-negotiable)
• Strong written and verbal communication skills
• Prior exposure to sustainability, CSR, wellness, or facility management is an advantage, though not required
• Comfortable working with spreadsheets, basic reporting tools, and client-facing communication
• Culture Fit: Must align with PadCare's values Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.
• MS Office / Google Workspace Sheets, Docs, Slides for tracking and reporting
• CRM Tools exposure to HubSpot, Zoho CRM, or similar is a plus (not mandatory)
• Presentation Tools Google Slides, PowerPoint
• Basic data handling comfortable working with spreadsheets and simple reports

Work Mode: Full-time; based in Mumbai

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.