Key Accounts Executive

Life at SLICeR

At SLICeR, we believe that data should work as hard and as fast as you do. Our mission is to accelerate decision-making for fashion and lifestyle brands using our breakthrough platforms that blend visual and numeric insights.

We believe that building great products starts with building great teams. We're looking for individuals who are curious, authentic, self-motivated, and thrive in a collaborative environment. Were not just looking for those who want to be part of a fast-growing, innovation-led company, but for individuals who care deeply about their work, their team, and each other. We thrive in the company of one another, constantly learning, supporting, and challenging each other to become better every day.

What you'll do at SLICeR

• Manage and maintain strong relationships with key customer accounts.
• Act as the primary point of contact for assigned customers and ensure a high level of customer satisfaction.
• Understand customer requirements, business needs and challenges, and coordinate internally to provide timely solutions.
• Manage customer onboarding, account activities and ongoing engagement.
• Conduct regular customer meetings, reviews and follow-ups to strengthen relationships and drive product adoption.
• Coordinate with Sales, Development, Testing, Operations, Marketing and Customer Success teams to address customer requirements and issues.
• Track customer requests, issues, escalations and action items through to closure.
• Gather customer feedback and requirements and communicate insights to relevant internal teams.
• Identify opportunities for account growth, cross-selling, upselling and increased product adoption.
• Prepare customer account updates, reports and performance summaries.
• Proactively identify opportunities to improve customer experience and strengthen long-term partnerships.

What you will bring to the team

• 2-4 years of experience in key account management, customer success, client servicing or relationship management, preferably in a SaaS/technology environment.
• Strong customer communication, relationship-building and negotiation skills.
• Proven experience in retail/fashion/lifestyle brands.
• Strong problem-solving skills with the ability to understand and respond to customer requirements.
• Ability to coordinate effectively with cross-functional teams and manage multiple customer priorities.
• Commercial mindset with an understanding of account growth, upselling and customer retention.
• Basic understanding of software development and testing processes.
• Familiarity with CRM and project management tools such as Jira is desirable.
• Ability to work independently in a fast-paced, remote-first environment.

Candidates with education from NIFT are preferred.

Dont meet every requirement? Thats okay. If you’re excited about the role and believe you can make a meaningful impact, we encourage you to apply. At SLICeR, we value curiosity, adaptability, collaboration and a growth mindset.