Key Accounts Manager

Key Responsibilities

• Manage and nurture a portfolio of key enterprise and high-value client accounts
• Act as the primary point of contact for assigned customers.
• Ensure high customer satisfaction, retention, and long-term partnerships
• Understand client shipping needs and recommend ShipGlobal solutions to

optimize cost, delivery timelines, and performance

• Drive account growth through upselling and cross-selling of ShipGlobal services
• Monitor shipment volumes, SLAs, revenue performance, and operational KPIs
• Coordinate with operations, product, tech, and finance teams to resolve client

issues

• Handle escalations proactively and ensure timely resolution
• Conduct periodic business reviews and share performance reports with clients
• Support contract renewals, pricing discussions, and compliance

Required Skills & Qualifications

• Bachelors degree in Business, Logistics, Supply Chain, or a related field
• 1-4 years of experience in Key Account Management, Client Success, or

Enterprise Sales

• Experience in logistics, shipping, supply chain, e-commerce, or SaaS preferred
• Strong understanding of cross-border logistics and international shipping is an

advantage

• Excellent communication, negotiation, and stakeholder management skills
• Ability to manage multiple accounts in a fast-paced environment
• Proficiency in CRM tools, MS Excel, and reporting systems

Key Competencies

• Customer-first approach
• Problem-solving and analytical thinking
• Revenue and growth mindset
• Strong coordination and follow-through
• Attention to detail and process orientation