Key Accounts Manager

Key Responsibilities:

• Manage and nurture strategic customer accounts within the Salesforce ecosystem.
• Build trusted relationships with key stakeholders, decision-makers, and business leaders.
• Understand customers' business objectives and align Salesforce solutions to meet their needs.
• Identify opportunities for account expansion through Salesforce implementation services, managed services, support, enhancements, and digital transformation initiatives.
• Drive cross-selling and upselling opportunities across Salesforce Clouds and related offerings.
• Collaborate closely with Delivery Managers, Solution Architects, Consultants, and Sales teams to ensure successful project execution and customer satisfaction.
• Conduct & Participate in Quarterly Business Reviews (QBRs) and account health reviews at any of the office premises.
• Own customer renewals, commercial discussions, contract negotiations, and account growth strategies.
• Track customer success metrics, account performance, and revenue forecasts.
• Resolve customer escalations by coordinating with cross-functional teams.
• Stay current with Salesforce product updates, licensing models, and industry trends.

Mandatory Requirements:

• 5 to 10 years of experience in Key Account Management, Customer Success, Enterprise Sales, or Account Management within the Salesforce ecosystem.
• Must have worked with a Salesforce Consulting Partner, Salesforce ISV, Salesforce System Integrator (SI), or an organization delivering Salesforce implementation or managed services.
• Strong understanding of Salesforce products and platforms.
• Experience managing enterprise customers throughout the customer lifecycle.
• Proven track record of revenue growth, customer retention, and strategic account management.
• Experience coordinating with technical, delivery, and consulting teams.
• Strong understanding of CRM, SaaS, and enterprise software business models.

Required Skills

• Excellent stakeholder management and relationship-building skills.
• Strong consultative selling and account planning capabilities.
• Commercial negotiation and proposal management experience.
• Ability to understand business requirements and translate them into Salesforce solution opportunities.
• Excellent presentation and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently in a remote environment.

Mandatory Language Requirement:

• Fluent in Kannada
• Fluent in Hindi
• Strong English communication skills

Preferred Qualifications

• Salesforce Administrator, Sales Cloud Consultant, or other Salesforce certifications are highly preferred.
• Experience handling enterprise or mid-market accounts.
• Exposure to Salesforce implementation projects and post-implementation support engagements.
• Experience working with geographically distributed customers and remote teams.