Key Accounts Manager

Role Summary

As a Key Account Manager (Operations), you will be responsible for managing end-to-end campus operations, client relationships, and business performance. This role is focused on delivering a seamless, compliant, and student-centric living experience while driving operational excellence across multiple campuses.

Key Responsibilities

Client & Account Management

Build and maintain strong relationships with institutional partners.

Proactively manage client expectations and ensure high levels of customer satisfaction.

Financial Ownership

Drive timely invoicing, collections, and revenue realization.

Minimize revenue leakages and ensure timely payments.

Campus Operations Management

Oversee end-to-end hostel operations.

Ensure consistent service delivery and operational excellence across campuses.

People & Team Leadership

Lead, mentor, and develop on-ground teams.

Foster accountability, role clarity, and a high-performance culture.

SOPs & Compliance

Ensure adherence to standard operating procedures, audits, and compliance requirements.

Maintain process integrity and audit readiness.

Incident & Escalation Management

Resolve operational escalations promptly and effectively.

Implement preventive measures to minimize recurring issues.

Student Experience

Create a safe, engaging, and well-managed campus environment.

Drive initiatives that enhance student satisfaction and overall campus experience.

Operational Excellence

Continuously improve processes to enhance efficiency, consistency, and operational performance.

Eligibility Criteria

812 years of experience in Operations, Hospitality, Facility Management, or a related field.

Strong stakeholder management, leadership, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment.