Key Accounts Manager

Wanher Farms is looking for a proactive and organized Key Accounts Manager to manage relationships with key retail and corporate accounts and ensure smooth coordination from order placement to delivery.

The ideal candidate will be responsible for handling purchase orders, coordinating with internal teams, providing timely updates to clients, and ensuring that key accounts receive excellent service.

Key Responsibilities

• Manage day-to-day communication and relationships with key accounts and clients.
• Receive, verify, record, and process purchase orders (POs) from customers.
• Coordinate with sales, warehouse, production, dispatch, accounts, and other relevant teams to ensure timely order fulfillment.
• Keep clients updated regarding order status, dispatch, delivery timelines, stock availability, and any delays.
• Follow up on pending purchase orders, deliveries, payments, and account-related matters.
• Act as the primary liaison between key customers and internal staff members.
• Maintain accurate records of orders, invoices, deliveries, and customer communications.
• Resolve customer queries and coordinate internally to address complaints or issues promptly.
• Monitor account requirements and identify opportunities to improve customer satisfaction and sales.
• Prepare regular updates/reports regarding key accounts, orders, sales, and pending matters.
• Ensure smooth coordination between customers, distributors, and the Wanher Farms team.
• Build and maintain strong, long-term relationships with key accounts.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Sales, Supply Chain, or a related field.
• 2–4 years of experience in Key Accounts, Sales Coordination, Customer Relations, FMCG, Distribution, or a similar role.
• Strong communication and interpersonal skills.
• Good command of MS Excel, Word, and basic reporting.
• Strong follow-up, coordination, and organizational skills.
• Ability to manage multiple accounts and orders simultaneously.
• Problem-solving mindset with strong attention to detail.
• Ability to work effectively with different departments and team members.

What We’re Looking For

Someone who is responsible, responsive, organized, and good at follow-ups—a person who can take ownership of key accounts and ensure that every order moves smoothly from PO to delivery.

Work Location: In person