Key Accounts Manager

Position: Key account Manager
Experience: 10-15 Years
Location: Pune
Industry: Supply Chain / Logistics / 3PL

Key Responsibilities

• Develop and maintain strong relationships with existing and potential customers.
• Identify new business opportunities and generate leads through market research, networking, and customer interactions.
• Drive business development initiatives to achieve revenue and growth targets.
• Act as the key point of contact for customers and understand their business requirements.
• Prepare and deliver professional presentations, proposals, and commercial discussions to customers.
• Coordinate with internal teams such as Operations, Solutions, Finance, and Management to ensure smooth customer onboarding and service delivery.
• Conduct regular customer visits and meetings to strengthen relationships and identify opportunities for business expansion.
• Handle customer queries, concerns, and escalations professionally and ensure timely resolution.
• Monitor market trends, competitor activities, and customer requirements to identify new opportunities.
• Participate in business reviews and provide regular updates on pipeline, customer engagement, and business performance.
• Support contract negotiations and commercial discussions with customers.

Candidate Profile

• 1015 years of relevant experience in Business Development, Customer Relationship Management, Key Account Management, Sales, or Customer Connect, preferably in Supply Chain, Logistics, 3PL, Warehousing, or related industries.
• Strong customer-facing and business development experience.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Must be presentable and highly professional while interacting with customers and senior stakeholders.
• Willingness to travel extensively for customer meetings and business development activities.
• Strong networking and relationship-building capabilities.
• Ability to independently manage customers and business development initiatives.
• Target-oriented, proactive, and commercially driven.
• Good understanding of the logistics/supply chain industry will be an added advantage.