Key Accounts Manager

Key Responsibilities

Account Management

• Act as the primary point of contact with the e-commerce marketplace (Domestic / International)
• Build and maintain strong relationships with account representatives to drive collaboration and growth opportunities.
• Act as a single point of Contact for Business and Operations

Sales Monitoring

• Track daily sellout, analyze sales trends, and identify opportunities to increase revenue.
• Monitor key performance indicators (KPIs) such as sales, ROI, and profitability.

Data Analysis & Insights:

Analyze trends and data to identify gaps, understand customer behavior, and devise strategies to boost sellout and market share.
Account Operations:

• Manage all operational aspects of the account, including listing health, Catalogue updation, Merchandising etc.
• Sales forecasting and planning.
• Maintaining purchase orders (POs) and ensuring stock availability.
• Managing discounts, pricing strategies, and advertisement spends.

P&L Responsibility:

• Take full ownership of the accounts P&L, ensuring optimal profitability and cost management. Category & Product Planning:

• Plan the category and product roadmap in alignment with the marketplaces focus areas and customer preferences. Cross-functional Collaboration

• Work closely with internal teams (product, factory, marketing) to ensure timely delivery, efficient operations, and the implementation of account-specific strategies.

  Qualifications:

• Proven experience in e-commerce account management or a similar role (International Exposure will be a plus)

• Strong understanding of e-commerce operations, trends, and performance drivers.

• Analytical mindset with expertise in data-driven decision-making.

• Proficiency in tools and platforms related to e-commerce and data analysis.

• Exceptional organizational and communication skills.

• Ability to work collaboratively with internal and external stakeholders.

• Self-motivated, proactive, and result-oriented. Preferred Qualifications

• Experience managing accounts for major e-commerce and quick commerce marketplaces (e.g., Amazon, Flipkart). Familiarity with handling advertisement spends and sales promotions in online retail.

• MBA or Relevant degree in Business, Marketing, or related fields.