Key Accounts Manager

Hyperlocal Key Account Manager

We are looking for a Hyperlocal Key Account Manager who will be responsible for managing and growing Manam Chocolates presence across hyperlocal and quick-commerce platforms such as Swiggy, Zomato, Zepto, Blinkit and other local delivery platforms.

Key Responsibilities:

• Manage day-to-day relationships and business operations across Swiggy, Zomato, Zepto, Blinkit and other hyperlocal platforms.
• Drive revenue, orders, GMV and profitability across all managed platforms.
• Plan and execute platform-specific promotions, offers and visibility campaigns to drive sales.
• Manage and optimize advertising spends and marketing budgets across platforms to maximize ROI/ROAS.
• Identify opportunities for paid visibility, sponsored listings, banner placements and platform campaigns.
• Track platform performance, sales trends, customer behaviour and campaign effectiveness.
• Work closely with platform account managers to negotiate better visibility, commercial terms, campaigns and placements.
• Monitor product assortment, pricing, availability, ratings, reviews and catalogue accuracy across platforms.
• Develop monthly/quarterly growth plans and ensure achievement of revenue and profitability targets.
• Analyse data and prepare regular performance reports covering revenue, orders, AOV, ad spends, ROAS, discounts and contribution margins.
• Coordinate with internal teams including Operations, Marketing, Finance and Supply Chain to ensure smooth platform execution.
• Identify new hyperlocal platforms and expansion opportunities to increase the brand's online reach.

Ideal Candidate:

• 3–6 years of experience in Key Account Management, E-commerce, Quick Commerce, Food Delivery or Hyperlocal Business.
• Strong experience managing platforms such as Swiggy, Zomato, Zepto, Blinkit or similar platforms.
• Hands-on experience in platform advertising, campaign management and budget allocation.
• Strong understanding of revenue growth, digital marketing spends, ROAS/ROI and business analytics.
• Excellent negotiation, relationship management and communication skills.
• Strong commercial mindset with a proven track record of driving revenue and managing marketing spends.
• Experience in F&B, D2C, FMCG, QSR, caf, food or premium retail brands will be preferred.