Key Accounts Manager

Job Summary

We are seeking a Key Account Manager (KAM) to manage and grow multiple strategic accounts, driving adoption, measurable business impact, and expansion. This role blends customer success ownership, data-driven value engineering, and account-based growth support, requiring strong client-facing and analytical skills.

Responsibilities

Key Account Management

• Own multiple key accounts end-to-end as the primary point of contact.
• Manage onboarding, implementation, and ongoing execution.
• Conduct gap analysis, identify risks, and drive timely course correction.
• Engage in key client discussions to understand business needs and align solutions accordingly.
• Track post-go-live adoption, identify improvement areas, and uncover upsell/cross-sell opportunities.
• Lead MBRs/QBRs with clear, outcome-driven value articulation.

Data, Analytics Value Engineering

• Use BI tools (Power BI, Tableau, etc.) to analyze client data.
• Build value engineering narratives highlighting ROI, productivity gains, and execution improvements.
• Monitor customer success metrics and proactively flag at-risk accounts.
• Translate insights into actionable recommendations for clients and internal teams.

Account-Based Marketing (ABM) Support

• Partner with Marketing and Sales to support ABM strategies for target accounts and new geographies.
• Provide customer insights to strengthen personalization and account-level positioning.
• Support sales cycles with data-backed narratives and account intelligence.

Required Skills Qualifications

• 3-4+ years of experience in Customer Success or Key Account Management.
• Proven experience managing multiple enterprise or mid-market accounts.
• Hands-on expertise with Power BI, Tableau, or similar BI tools.
• Strong experience leading data-driven MBRs/QBRs.
• Excellent stakeholder management and communication skills.
• Ability to work cross-functionally with Sales, Marketing, and Product teams.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.