Key Accounts Manager

ABOUT THE ROLE

As an Account Manager, you'll own client relationships from the first design conversation through closing of the deal. You'll translate what a client actually needs their space, their budget, their brand into a booth design and quote they're excited to sign off on, while keeping every deal on your desk moving forward. This is a full-cycle, high-touch role for someone who's equally comfortable on a client call and inside a spreadsheet.

WHAT YOU'LL DO

Run discovery calls with clients to capture design requirements layout, furniture, AV, storage, branding, and more.

Present tiered design and pricing options, including rental-versus-purchase comparisons, tailored to each client's budget.

Build itemized quotes, apply discounts and payment terms accurately, and catch pricing errors before they reach a client.

Keep deals moving through our CRM accurate records, signed contracts, and a clean pipeline.

Maintain a disciplined follow-up cadence so no lead or pending approval falls through the cracks.

Partner closely with our design and estimation teams to turn around renders and revisions on deadline.

Join daily team check-ins to share status, flag blockers, and keep everyone aligned.

WHAT WE'RE LOOKING FOR

2+ years of experience in account management, sales, or a client-facing coordination role.

Strong written and verbal communication — you can explain a pricing tradeoff clearly and warmly.

Comfort with numbers: reading a budget, building a quote, spotting a calculation error.

Experience with a CRM (NetSuite a plus) and general tech fluency — you pick up new systems quickly.

Highly organized, with the discipline to run persistent, structured follow-up across many open deals at once.

Comfortable interpreting design renders or CAD layouts (prior exposure to trade show, events, or construction/design industries is a plus, but not required).