KEY ACCOUNTS MANAGER

About the role

This is a Manager-level position based in BGC, Taguig, responsible for driving business growth, expanding market presence, strengthening client relationships, and ensuring effective customer operations. The role will oversee either Key Account Management, Market Expansion, or Marketing Operations, depending on the candidate's expertise and background.

Key responsibilities

Key Account Management:

• Lead the complete lead-to-cash cycle, including lead generation, client follow-up, contract signing, payment collection, and client retention
• Manage and develop relationships with large, medium, and small-scale clients nationwide
• Develop customized logistics solutions for key industries such as footwear and apparel, home appliances, 3C electronics, and furniture
• Identify and secure key accounts, major clients, and chain/retail customers

Market Expansion:

• Lead the full cycle from market planning to channel execution
• Develop and expand business across professional wholesale markets, regional core markets, and emerging markets
• Identify new business opportunities and establish effective market channels
• Drive geographic expansion and strengthen the company's channel network
• Lead field-based market development activities and actively engage with potential clients and business partners

Marketing Operations:

• Oversee client fulfillment, differentiated customer service, and risk management
• Ensure that customer acquisition efforts are converted into client retention and sustainable business results
• Analyze operational and customer data to identify issues, trends, and opportunities for improvement
• Coordinate with clients, sales teams, branches, and headquarters to resolve operational concerns
• Drive cross-functional collaboration to ensure smooth customer operations and service delivery
• Handle urgent and unexpected customer or operational issues effectively

About you

• Bachelor's degree or higher in Business Administration, Marketing, Management, Logistics, or a related field

• At least 2 years of relevant experience in sales, business development, market expansion, channel management, client operations, or fulfillment management, depending on the assigned function

• Strong understanding of the Philippine market, with familiarity across Luzon, Visayas, and Mindanao

• Strong leadership, execution, communication, and problem-solving skills

• Willing to conduct fieldwork and market visits as required

• Strong analytical and business acumen

• Able to work effectively with clients, sales teams, branches, and headquarters

• Fluent in English and Chinese/Mandarin, with the ability to communicate with foreign clients and headquarters

• Detail-oriented, responsible, and able to work effectively under pressure

  Preferred Qualifications

  • Experience in the logistics, FMCG, retail, or related industries.
  • Experience developing logistics solutions for home appliances, furniture, footwear & apparel, or related industries.
  • Previous experience with J&T, LBC, 2GO, Ninja Van, or other logistics companies is an advantage.
  • Existing client or business network is a strong advantage.
  • Experience in customer service or complaint management is an advantage.