Key Accounts Manager

Location Bangalore

Experience 6-10 years

Key Account Manager

Responsibilities

Ownership of Orkla’s relationships and commercial outcomes with leading digital commerce accounts

1. Account management: Lead all aspects of commercial partnership with Digital commerce accounts – to deliver Orkla’s priorities – e.g., Joint business planning, terms negotiation, platform event participation
2. Translate category objectives into winning account plans
3. Platform execution: Execute platform-specific pricing, promotions, site merchandising
4. Product listing and on-shelf availability: Drive the product listing process; maximize dark store coverage and OSA by ensuring timely PO generation
5. Insights and reporting: Track Digital commerce performance on the account across key input and output metrics, drive root-cause analyses; deliver regular presentations to Orkla senior management
6. Voice of the customer (account) in the organization: Source account-specific insights and incorporate into plan – feedback on shopper behavior, channel trends, competition moves
7. Cross-functional collaboration: Work closely with brand teams, performance marketing, and supply chain to deliver Orkla priorities for the account

Educational background and professional experience

• University degree in the field of Business, Marketing, or equivalent
• 4+ years of direct, hands-on experience in sales/ account management in CPG companies or vendor management in digital commerce platforms

Required skills

• Deep understanding of Digital commerce fundamentals – e.g., terms of trade, inventory, margin, returns, and fulfilment KPIs
• Strong relationship-building and negotiation skills to achieve win-win outcomes with account partners
• Strong interpersonal skills – communication, negotiation, and influencing across seniority levels
• Data-backed decision making and communication
• Ability to work with cross-functional teams to deliver commercial outcomes