Key Accounts Manager

Role & responsibilities

Relationship Building customer visits, presentations and business reviews with team as needed, maintain relationships with Region and On Site department leaders, build effective relationships with current/prospective customers, engage with National Sales Leaders

• Escalation of customer actions including leading cross-functional collaboration to resolve issues and challenges

Key account, Customer Sucess, Logistics ,Supply Chain management

US Client , Global Key Account Management

 - Resource Management – responsible for ensuring team is properly staffed, account management, executing performance management policies, business planning, serving as the escalation point of contact for customer issues, and driving collaboration between Region/OnSites

• Leads a team of Managers, and as a team is directly responsible for escalation and achievement of service levels, compliance, customer satisfaction, and issue resolution.

• Team Development – coordinate applicable training to drive success; industry/concept/segment knowledge, internal and external technology solutions, account management, communication, time management, etc.

Abilities and skills:

• Ability to manage and motivate a customer service organization comprised of contract business

• Ability to manage end to end initiatives through challenging deadlines across Sales

• Act as an escalation point for customer challenges through appropriate teams

• Strong communicator both internally and with customer

• Effectively present skills, solve problems, and multitask

Experience 5-10  years of Customer Management experience in B2B and responsible for delivery and managing contractual obligations.