Key Accounts Manager

Role & Responsibilities

• Manage and grow a portfolio of high-value enterprise accounts from onboarding through renewal.
• Build strong relationships with CHROs, HR leaders, and key decision-makers.
• Drive client engagement, platform adoption, utilisation, and overall customer success.
• Identify client needs, proactively address concerns, and manage churn risks.
• Lead renewal discussions, commercial negotiations, upselling, and cross-selling opportunities.
• Identify opportunities to expand Shyros presence within existing client organisations.
• Track and own key account metrics such as NRR, GRR, ARPU, utilisation, and account growth.
• Work closely with Clinical, Product, Operations, and other internal teams to ensure a seamless client experience.
• Use client engagement data and utilisation insights to demonstrate business impact and ROI.
• Build new business opportunities through professional networks, referrals, and industry relationships.
• Represent Shyro at HR events, wellness forums, and industry communities.
• Maintain confidentiality and discretion while handling client information and business relationships.

Preferred Candidate Profile

• 10+ years of experience in B2B account management, client success, key account management, or consultative sales.
• Experience managing enterprise or strategic accounts with a strong focus on retention and revenue growth.
• Excellent stakeholder management and communication skills, with the ability to engage confidently with CHROs, HR leaders, and senior decision-makers.
• Strong commercial acumen with experience in renewals, negotiations, upselling, and cross-selling.
• Data-driven approach with the ability to interpret utilization and engagement metrics and translate them into actionable business insights.
• Strong problem-solving skills with a high degree of ownership and accountability.
• Prior experience working with HR/people function stakeholders is preferred.
• Existing networks within HR/people leadership circles will be an advantage.
• Familiarity with workplace mental health and employee wellbeing is a plus.
• Ability to work effectively in a fast-paced, high-growth startup environment.
• Strong confidentiality, professionalism, and discretion in all client interactions.

Preferred candidate profile