Key Accounts Manager

Roles & Responsibilities of a Key Account Manager:

• Relationship Management:

Building and maintaining strong, trust-based relationships with key clients, acting as the main point of contact for all matters.

• Strategic Planning:

Developing and executing account plans to achieve client objectives, drive revenue growth, and improve profitability.

• Client Needs Fulfilment:

Understanding the client requirements and proactively identifying the opportunities to offer solutions that meet their needs.

• Communication & Coordination:

Serving as a liaison between clients and internal teams, ensuring effective communication and coordination across departments.

• Issue Resolution:

Addressing and resolving client concerns and complaints promptly and effectively.

• Sales & Business Development:

Identifying and pursuing new sales opportunities within key accounts, including variations.

• Performance Monitoring & Reporting:

Tracking key account metrics, analysing data, and preparing reports to monitor performance and identify areas for improvement.

• Team Collaboration:

Working with various internal teams (sales, marketing, product development, etc.) to ensure client needs are met and projects are delivered on time.

• Contract Negotiation:

Negotiating contracts and agreements with key clients, ensuring favourable terms for both the company and the client.

• Customer Satisfaction:

Ensuring high levels of customer satisfaction and loyalty with the company's products and services.

Preferred candidate profile