Key Accounts Manager

Job Description: Account Manager / Strategic Account Manager Delhi

Role Title:: Account Manager / Strategic Account Manager – Delhi.

Location - Delhi

NOTE - ENGLISH COMMUNICATION SHOULD BE EXCELLENT!!!

This is a field-first role. The candidate should be comfortable conducting in-person client meetings on a regular basis.

About the Role

We are looking for an energetic, commercially strong and relationship-driven Account Manager to manage and grow our Delhi market.

Delhi currently has a significant base of existing enterprise accounts with strong revenue streams. However, given the current virtual-first engagement model, there is a need for deeper relationship building, structured account mapping and stronger account farming.

The person will be responsible for protecting existing revenue, expanding revenue through upsell and cross-sell, and acquiring new clients in Delhi.

This role is ideal for someone who enjoys enterprise relationship management, senior stakeholder engagement, consultative selling and aggressive account growth.

Industry knowledge is not a constraint. We are open to training a high-potential individual and aligning them with AceNgage’s industry, solutions and client conversation standards. The core requirement is strong B2B enterprise account management capability.

Key Responsibilities

1. Protect Existing Revenue

Manage existing Delhi accounts and ensure continuity of current revenue streams.

Build strong relationships with senior stakeholders across existing client organizations.

Conduct regular in-person meetings to strengthen client engagement.

Identify risks in existing accounts and proactively work towards retention.

Ensure steady flow of renewals, ongoing projects and repeat business.

2. Account Farming, Upsell and Cross-Sell

Map each existing account deeply across decision-makers, influencers, business users and senior stakeholders.

Identify new opportunities within existing accounts across business units, locations and service lines.

Create account-wise growth plans with clear revenue expansion opportunities.

Drive upsell and cross-sell conversations through consultative problem-solving.

Increase Delhi revenue by 20%–50% QoQ through structured account expansion.

3. New Client Acquisition in Delhi.

Build a strong pipeline of new enterprise clients in Delhi.

Conduct regular prospect meetings with senior business stakeholders and decision-makers.

Convert qualified opportunities into revenue.

Represent the organization strongly in senior client meetings.

Maintain market intelligence on target accounts and competitor activity.

Expected Candidate Profile

The ideal candidate should have:

3–8 years of experience in B2B sales, enterprise sales, account management, key account management, client success or business development.

Prior experience managing enterprise accounts and senior stakeholders.

Strong communication, presentation and relationship-building skills.

Ability to conduct daily/regular in-person client meetings across Delhi.

Strong commercial mindset with ability to identify revenue opportunities.

Aggressive sales orientation with high energy and ownership.

Ability to work independently in a market-facing role.

Experience in account farming, renewals, upsell, cross-sell or client expansion.

Comfort with account mapping, pipeline management, follow-ups and structured reporting.

Prior HR industry experience is only an added advantage. It is not mandatory.

Monthly Expectations

Conduct a moderate but consistent number of in-person client/prospect meetings every month.

Build detailed account maps for all key Delhi clients.

Maintain a strong pipeline for upsell, cross-sell and new acquisition.

Share weekly updates on account health, meeting outcomes, revenue opportunities and risk areas.

Drive measurable revenue growth from the Delhi market.