Key Accounts Manager

The Key Account Manager is responsible for developing and maintaining strong relationships with key clients to drive business growth, increase customer satisfaction, and achieve sales targets. This role serves as the primary point of contact for assigned accounts, ensuring that client needs are met while identifying opportunities for upselling, cross-selling, and long-term business partnerships. The Key Account Manager works closely with internal teams to deliver effective solutions, resolve client concerns, and support the company’s overall business objectives.

• Develop, maintain, and strengthen relationships with key accounts to ensure customer satisfaction, retention, and loyalty.
• Identify new business opportunities within existing accounts and develop strategies to increase revenue and account profitability.
• Achieve sales targets, revenue goals, and other key performance indicators (KPIs) assigned to the role.
• Serve as the primary point of contact for key clients, addressing inquiries, resolving concerns, and ensuring timely and effective communication.
• Develop and implement account plans, sales strategies, and action plans aligned with client needs and company objectives.
• Collaborate with sales, marketing, operations, customer service, and other internal departments to ensure seamless service delivery.
• Monitor market trends, competitor activities, and customer needs to identify potential opportunities and recommend appropriate strategies.
• Prepare regular sales reports, account performance updates, revenue forecasts, and business reviews for management.
• Negotiate pricing, commercial terms, and service agreements within company policies and approved guidelines.
• Proactively identify account risks, address client concerns, and implement initiatives to maintain long-term business relationships.
• Track account performance, customer feedback, and sales progress to ensure continuous improvement and achievement of business goals.
• Ensure that all account activities, agreements, and transactions comply with company policies, procedures, and applicable regulations.
• Perform other tasks that may be assigned.