Key Accounts Manager

Job Description (JD)

Designation: Key Account Manager – General Distribution (GD) / LP

Job Summary

The Key Account Manager – GD / LP is responsible for managing strategic customer accounts, driving business growth, and achieving sales and revenue targets across the General Distribution (GD) and LP business units. The role focuses on acquiring new customers, strengthening existing client relationships, identifying business opportunities, and ensuring exceptional customer service through effective coordination with internal teams. The Key Account Manager acts as a trusted advisor to customers while contributing to the organization's long-term growth and profitability.

Key Responsibilities

Business Development & Sales

• Drive revenue growth across the General Distribution (GD) and LP business units by achieving assigned sales targets.
• Identify, acquire, and develop new customers while expanding business opportunities within existing accounts.
• Develop and execute account plans to maximize customer engagement and revenue.
• Identify cross-selling and up-selling opportunities across the company's product portfolio.
• Monitor market trends, competitor activities, and customer requirements to identify new business opportunities.

Key Account Management

• Build and maintain strong, long-term relationships with strategic customers.
• Conduct regular customer meetings to understand business needs and provide appropriate solutions.
• Act as the primary point of contact for assigned key accounts.
• Ensure high levels of customer satisfaction by proactively addressing customer concerns and resolving issues.

Sales Planning & Proposal Management

• Prepare and present quotations, proposals, and commercial offers aligned with customer requirements.
• Negotiate pricing, commercial terms, and contracts in accordance with company policies.
• Follow up on quotations and sales opportunities to maximize conversion rates.
• Support customers throughout the sales cycle, from inquiry to order closure.

Order Coordination & Customer Support

• Coordinate with Product, Supply Chain, Operations, Finance, and Customer Support teams to ensure timely order processing and delivery.
• Monitor order status, delivery schedules, and customer commitments.
• Resolve order-related issues and ensure seamless execution of customer requirements.
• Support post-sales activities to strengthen customer relationships and encourage repeat business.

Reporting & CRM Management

• Maintain accurate customer records, sales pipelines, and opportunity updates in the CRM system.
• Prepare sales forecasts, account performance reports, and business reviews.
• Track key sales KPIs, customer activity, and revenue performance.
• Ensure timely reporting of business opportunities, customer feedback, and market intelligence.

Collaboration & Continuous Improvement

• Work closely with internal teams to deliver customized solutions that meet customer expectations.
• Participate in sales planning, product training, and business strategy discussions.
• Continuously enhance product knowledge and stay updated on industry trends and competitive offerings.
• Contribute to process improvements that enhance customer experience and sales effectiveness.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• Proven experience in Key Account Management, Business Development, or B2B Sales.
• Strong understanding of sales processes, account management, and customer relationship management.
• Excellent negotiation, presentation, and communication skills.
• Experience preparing commercial proposals, quotations, and contracts.
• Proficiency in CRM software and Microsoft Office applications.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple customer accounts and achieve sales targets.

Preferred Skills

• Experience in the electronics distribution, semiconductor, or technology industry.
• Knowledge of General Distribution (GD) and LP business models.
• Familiarity with ERP and CRM systems such as SAP, Salesforce, or Microsoft Dynamics.
• Strong understanding of consultative selling and solution-based sales approaches.
• Ability to interpret sales data and develop strategic account plans.

Pay: ₹360,000.00 - ₹400,000.00 per year

Work Location: In person