Key Accounts Manager

About the Opportunity

• Position: Key Account Manager
• Department: Not specified
• Location: Not specified
• Work Model: On-Site
• Experience: 36 Years
• Shift Timing: 6:00 PM to 3:00 AM
• US Calling Experience: Required
• Cab Service: Not Provided

About the Role

We are looking for a Key Account Executive with 1–2 years of experience and US calling exposure. The role involves communicating with clients, maintaining professional relationships, following up on client requirements, and supporting account-related activities.

The ideal candidate should have strong verbal communication skills, a customer-focused approach, and the ability to communicate effectively with US-based clients during the assigned night shift.

Key Responsibilities

• Communicate with US-based clients through calls and other communication channels.
• Build and maintain professional relationships with existing clients.
• Understand client requirements and coordinate follow-ups to address their queries.
• Maintain regular communication with clients to support engagement and satisfaction.
• Coordinate with internal stakeholders to communicate client requirements and support timely follow-ups.
• Maintain accurate records of client interactions, discussions, and follow-up activities.
• Identify opportunities to strengthen client relationships and support account-related business activities.
• Handle client queries professionally and escalate issues to the relevant team when required.
• Ensure timely follow-up on commitments and maintain effective client communication.

What We're Looking For

Required Qualifications and Skills

• 1–2 years of relevant experience in key account management, client servicing, customer relationship management, or a related role.
• Previous experience with US calling.
• Excellent verbal communication and interpersonal skills.
• Ability to build and maintain professional client relationships.
• Strong follow-up, coordination, and organizational skills.
• Customer-focused attitude with a professional approach to handling queries.
• Willingness to work on-site during the 6:00 PM to 3:00 AM shift.
• Willingness to commute independently, as cab service is not provided.

Why Join VBS?

• 5-Day Working Week: A structured working environment.
• Learning & Development: Opportunities to strengthen professional and communication skills.
• International Exposure: Work in an organization serving clients across the USA, UK, Canada, and Australia.
• Collaborative Environment: Coordinate with professionals across different functions.
• Ownership & Growth: Opportunities to develop client management and relationship-building capabilities.