Key Accounts Manager

Role & responsibilities

• Drive profitable business growth across assigned key accounts through strategic account planning, customer engagement, and business development.
• Develop and execute long-term account strategies, annual business plans, and revenue targets.
• Identify and drive cross-selling, up-selling, account penetration, and new business opportunities.
• Build and maintain strong relationships with key customer decision-makers and act as the primary point of contact.
• Manage commercial negotiations, contracts, account profitability, budgets, and P&L objectives.
• Understand customer requirements, market trends, and business plans to identify growth opportunities.
• Coordinate with Sales, Marketing, SBU, Engineering, Operations, and other cross-functional teams for effective execution.
• Drive customer satisfaction, issue resolution, product positioning, and market share growth.
• Lead customer meets, product presentations, promotional activities, and technical engagement programs.
• Mentor and manage the Key Account Management team and ensure achievement of performance objectives.

Key Skills

Global Key Account Management | Strategic Account Management | B2B Sales | Business Development | Customer Relationship Management | Commercial Negotiation | P&L Management | Cross-Selling & Up-Selling | Sales & Marketing Strategy | Business Strategy