Key Accounts Officer (Export)

Key Accounts Officer

Job Summary

              The Key Accounts Officer is responsible for managing and strengthening relationships with existing customer accounts while identifying new business opportunities to drive long-term business growth and customer satisfaction. This role focuses on achieving sales targets, maintaining a healthy sales pipeline, providing accurate sales forecasts, and maximizing profitability through strategic account management. The ideal candidate is customer-oriented, results-driven, and capable of managing multiple accounts in a fast-paced environment.

Key Responsibilities:

·       Manage and strengthen relationships with assigned key accounts to ensure customer satisfaction and long-term partnerships.

·       Achieve monthly, quarterly, and annual sales targets while maintaining profitable business relationships.

·       Develop and execute account plans to increase sales and expand business opportunities within existing accounts.

·       Identify and acquire new customers to support business growth and market expansion.

·       Maintain a healthy sales pipeline and ensure consistent account development.

·       Prepare accurate monthly sales forecasts, sales reports, and account performance updates.

·       Maximize profitability by applying a profit-over-margin mindset in pricing and account management.

·       Respond promptly to customer inquiries, quotations, and business concerns while delivering excellent customer service.

·       Coordinate with internal departments, including Operations, Logistics, Finance, and Customer Service, to ensure timely order processing and customer satisfaction.

·       Monitor market trends, customer requirements, and competitor activities to identify new business opportunities.

·       Conduct regular client visits, business reviews, and presentations to strengthen customer relationships.

·       Ensure compliance with company policies, pricing guidelines, and sales procedures.

·       Perform other sales and account management duties as assigned by management.

Qualifications & Requirements:

·       Bachelor's degree in business administration, Marketing, Logistics, Customs Administration, or any related field.

·       At least 1-3 years of experience in Sales, Key Account Management, Business Development, or B2B.

·       Background in Logistics, freight forwarding, or supply chain is an advantage.

·       Strong English communication skills, both written and verbal.

·       Excellent negotiation, presentation, and relationship management skills.

·       Goal-oriented, competitive, and driven to achieve sales targets.

·       Strong analytical, planning, and time management skills.

·       Able to manage multiple accounts and prioritize tasks effectively.

·       Customer-focused with excellent interpersonal and problem-solving skills.

·       Proficient in Microsoft Office applications; experience with CRM or ERP systems is an advantage.

·       Able to work independently with minimal supervision and perform well under pressure.

·       Flexible, adaptable, and willing to work in a fast-paced environment.

·       Willing to work onsite in Makati (Chino Roces Area).