Key Client Executive

About the role

The Key Client Executive will serve as the primary point of contact for high-value clients. This role is responsible for ensuring operational excellence, maintaining strong client relationships, and identifying opportunities for organic growth within existing contracts.

Key responsibilities

• Act as the liaison between the client and the internal operations/warehouse teams to ensure all KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) are met.
• Identify "upsell" opportunities, such as additional lanes, value-added services (kitting, labeling), or expanded warehouse space
• Conduct regular Quarterly Business Reviews (QBRs) to present data on performance, cost-savings, and strategic improvements.
• Serve as the first point of escalation for any service failures or billing disputes, ensuring swift and professional resolution.
• Monitor contract expiration dates and lead the renewal negotiation process.

About you

• 3–5 years in 3PL, Freight Forwarding, or Supply Chain Management.
• Proficiency in Warehouse Management Systems (WMS) and CRM software (e.g., Salesforce).
• Exceptional negotiation and presentation skills.
• Ability to interpret shipping data and logistics metrics to show ROI to the client.

About us

Established in 1982, Standard Marine Agencies Sdn Bhd has been cementing itself as a significant market player for freight forwarding and logistics in East Malaysia. Our head office is located in Kota Kinabalu and we have branches in all major ports throughout East Malaysia. We are fully backed by more than 250 dedicated staff. We aim to deliver exceptional service to all our domestic and international clients, covering all modes of transport from Air, Land and Sea.