Key Customer Executive - National Chains

The role
The Key Customer Executive is responsible for driving sustainable and profitable growth across assigned National Chain Accounts within the Food Service channel. The role focuses on developing strong customer partnerships, leading strategic business planning, and executing growth initiatives that increase revenue, market penetration, and customer satisfaction. The position serves as the primary point of contact for key customers, ensuring alignment between customer objectives and company goals while delivering mutually beneficial business results

What you'll be responsible for
-    Manage and grow assigned National Chain Accounts to achieve volume, revenue, profit, and market share objectives
-    Lead business reviews, performance tracking, and strategic discussions with customers
-    Lead product ideation sessions with National Chain customers to identify emerging consumer trends, menu gaps, and growth opportunities.
-    Initiate activation opportunities and lead cross-functional efforts to implement impactful customer programs, product launches, and limited-time offers (LTOs) that deliver incremental growth
-    Monitor sales performance, customer trends, competitor activities, and market developments to identify new growth opportunities.
-    Coordinate with Marketing, Supply Chain, Finance, Demand Planning, Customer Service, and Operations teams to ensure seamless execution.
-    Resolve customer concerns, service issues, and operational challenges in a timely manner.

We're looking for someone who

• Has experience in sales within Food Service channel and can operate confidently in a dynamic, fast-paced environment while managing complex customer relationships and delivering business growth.
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working

What you'll get
Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities 
• Monetary incentives based on KPI monthly targets