Key Holder

Job Overview

Our team at Lyons Timber Mart is growing, and we would like you to grow with it!

Lyons Timber Mart is currently seeking a Key Holder to join our roster. You will work out of our 500 Wellington Street West location. Lyons Ltd. has been part of the community since 1913 – today, we continue the tradition of being a family-owned business serving Algoma as Island Timber Mart Kent’s Corner, Lyons Timber Mart Black Rd., and Lyons Timber Mart Wellington.

The ideal candidate will find excitement in joining a team who provides customers with quality products, expert advice, and exceptional service.

Duties

• Assessing customers’ needs and aligning with their budget
• Provide customers with knowledge and advice for their projects
• Provide accurate and timely quotes for customer orders; including masonry, landscaping and DIY projects
• Complete all aspects of sales process from start to finish including selection of products and services, sales input, coordinating pick up and/or delivery of goods and services.
• Work with vendors and our purchasing team to order products and follow up on warranty items
• Professional behaviour and leadership are expected as a representative of the Company
• Team player attitude is expected and required to support daily business operations
• Take initiative to always improve situations
• Lead by example and uphold and assist with enforcement of all Lyons policies and procedures
• Assist with training of new employees as needed
• Inspect and approve customer returns if they adhere to our return policy
• Maintain professional and constructive relationships with colleagues and customers
• Perform store opening and closing duties as needed and/or scheduled
• Maintain customer files and follow-up with customers after projects have been completed
• Answer customer inquiries by phone and email

Qualifications

• Experience in sales would be an asset.
• Strong computer skills.
• Experience in customer service.
• Excellent communication, organizational, leadership, and problem-solving skills.

Our Values:

• To be strong community and environmental leaders.
• To create a workplace where we all can grow together and learn from each other.
• To provide industry best customer service using an inverted pyramid management approach.
• To remember how we got here and take pride in our heritage.

We thank all those who apply. Persons with disabilities who require accommodation in the application process may submit a request along with their application. By applying to this opportunity, you are confirming you possess either a Canadian Citizenship, permanent resident status or work permit. Artificial intelligence may be used in the screening or assessment of applicants for this position.

Work Location: In person

Pay: $19.00-$21.00 per hour

Expected hours: 40.0 per week

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Store discount

Work Location: In person