Key Holder/Sales Associate

Are you passionate about people and fashion? Then you’ll fit right in with us!

Every day in resale brings something new and exciting. We receive a wide variety of men's and women's clothing and accessories from a diverse range of individuals, creating a dynamic and fast-paced environment where there’s always something to do. You’ll meet incredible clients and shoppers who make every interaction unique.

But that’s not all—you could also get creative in our in-store photo booth, capturing looks for our online store, or engage with our community by handling social media posts.

Looking to grow your career? We offer opportunities to advance into roles like Assistant Store Manager, Store Manager or Buyer, where you can take on more responsibility and develop your skills.

Join us and be part of a meaningful mission: keeping fashion out of landfills while helping our community earn financial rewards by clearing out their closets. If you’re ready for a job that makes a difference and lets you shine, we’re the place for you!

What we offer:

• Competitive wages depending on experience
• Ongoing professional development
• On demand pay
• Extended Benefits Package (full-time employees)
• RRSP Matching Program (full-time employees)
• Ongoing fashion education
• Work with teams that enjoy and support each other

If you:

• Have a warm, friendly demeanor and you enjoy relationship-building… and sales!
• Knowledgeable and passionate about luxury fashion, brands and trends
• Understand the importance of customer satisfaction
• Capable of developing relationships with customers and colleagues
• Flexible, reliable, and are able to work within retail store hours (including at least one weekend day)
• Strong attention to detail, commitment, and communication skills.
• A keen eye for beauty and style.
• Confidence and the ability to make decisions under pressure.
• Perficient Computer knowledge (preferably POS systems)

What you’ll do:

• Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge
• Remember loyal customers’ names, sizes and preferences and maintain friendly relationships
• Team up with Manager to maintain outstanding store condition and ensure high levels of customers satisfaction through excellent service
• “Go the extra mile” to drive sales
• Assists with inventory, including receiving and stocking merchandise.
• Committed to loss prevention through exceptional service

Qualifications:

• Experience in the fashion industry
• Strong understanding of sales principles and customer service practices
• Previous experience: customer service, retail, fashion, communication
• Hands-on experience with POS transactions
• Solid communication and interpersonal skills
• A friendly and energetic personality
• Availability to work flexible shifts

Who we are:

Turnabout is a Family owned and operated business since 1978, we are the industry leader in quality resale. With eight locations across Vancouver, South Surrey, and Victoria, we provide a thoughtful curated shopping experience that celebrates style, quality, and sustainability. Join our team and be part of a forward-thinking company that values both people and the planet.

Excited to bring your expertise to Turnabout? Apply today!

Job Types: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Experience:

• customer service: 2 years (required)
• sales: 2 years (required)

Work Location: In person