Key Lead - Hamilton (Dundurn)

The Key Lead assists the store manager in overseeing daily operations, deploying staff, and ensuring a great customer experience through prompt service and quality products. This role also involves maintaining store standards and acting in alignment with Sessions Cannabis guidelines.

This is a current, active vacancy. Please include your availability in your application.

Essential Responsibilities:

• Uphold Sessions Cannabis values with integrity.
• Maintain calm during busy or unusual events.
• Anticipate and address customer/store needs, communicate with management.
• Provide feedback and coaching to staff.
• Ensure smooth operations, including opening/closing duties and cash handling.
• Monitor customer service standards and celebrate team achievements.
• Assist with inventory audits, merchandising, and discrepancies.
• Educate customers on cannabis products and safety.
• Perform returns, as per return policy and compliance standards.
• Perform additional tasks as assigned.

Qualifications:

• 1 year retail management experience, 3-5 years customer service.
• Valid CannSell certification, 19+, clear background check.
• Knowledge of cannabis products is a plus.

Skills:

• Strong leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced retail environment.

Physical Requirements:

• Stand for extended periods and lift up to 25lbs.
• Perform tasks related to stocking and store maintenance.

For more information, check out our website at www.sessions.ca. If this exciting new opportunity is of interest to you, please submit a resume. We thank you for your interest, but only those selected for an interview will be contacted.

Sessions Cannabis is an equal opportunity employer. All aspects of employment will be based upon merit, performance and the needs of the business. We value diversity and encourage all who meet the job’s qualifications to apply and join the Sessions team!

Sessions Cannabis will make every effort to accommodate candidates' needs through the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you require any accommodations throughout the hiring process, please let us know.

Sessions Cannabis may use automated tools, including artificial intelligence, to assist with resume screening during the hiring process.

Job Type: Part-time

Pay: From $19.00 per hour

Benefits:

• Casual dress
• Flexible schedule
• On-site parking
• Store discount

Application question(s):

• Please list your availability.

Experience:

• Customer service: 3 years (required)
• Retail management: 1 year (preferred)

Licence/Certification:

• CannSell (preferred)

Work Location: In person