Key - Ro Hyde Park

Ro Hyde Park is hiring for a Key employee. We're looking for someone the team trusts, guests respect, and the manager can count on when they're not in the room.

At Ro Hyde Park, every detail of the guest experience is intentional from the first pour to the final bite. Keeping that standard consistent, shift after shift, takes more than a great team. It takes the right leader. The Key Employee is the person entrusted to hold it all together when the Manager is away, and the standard-bearer for everything Ro stands for. If you take ownership without being asked, connect effortlessly with both guests and teammates, and find solutions before others have even noticed the problem this role was built for you.

You thrive in fast-paced environments and are the calm that steadies a busy service, the trusted face the team looks to when decisions need to be made. If you're ambitious, this is your launchpad. The Key Employee role is how great managers at Ro get their start. A flexible schedule is required, and for the right person, that's not a limitation it's an opportunity to show up when it matters most. This position requires a background check and drug screening as a condition of employment.

What You’ll Do

• Oversee all restaurant operations in the Manager's absence ensuring service, standards, and staff are running at their best
• Be the first point of contact for team questions, guest concerns, and unexpected challenges during your shift
• Hold the floor with confidence reading the room, adjusting on the fly, and keeping the energy right
• Support and guide team members in real time, stepping in wherever the shift needs you
• Resolve guest issues with professionalism, empathy, and Ro's commitment to exceptional hospitality
• Ensure opening and closing procedures are followed precisely when the Manager is not present
• Accurately handle all cash, credit, and financial transactions during the shift — maintaining accountability and integrity at every step.
• Communicate shift notes, incidents, financial and operational updates clearly to management
• Uphold Ro's standards for food quality, service pace, and guest experience without exception
• Foster a positive, collaborative environment leading by example at every moment

What You Bring

• Prior supervisory or leadership experience in hospitality or service
• Strong communication skills — with staff and guests equally
• Proven ability to stay composed and decisive under pressure
• A flexible schedule with availability across all shifts
• A genuine passion for hospitality and team success
• Familiarity with restaurant operations and service flow

What’s In It For You

• 50% Employee Discount
• Competitive Pay
• Referral Program
• Flexible Schedule
• Paid Training
• Collaborative Team Environment