Keyholder

**Key Holder – Job Description

The Key Holder plays a vital role in creating an elevated, welcoming, and impeccably organized

shopping environment for our clientele. This position embodies the brand’s service standards

b

delivering exceptional client experiences, fostering loyalty, and supporting the development

of

nw

and existing team members through exemplary conduct and product exp

e

rtse.

Responsibilities include, but are not

li

mite to:

Business Performance & KPIManaement

• Support achievement of daily, weekly, and monthly boutique sales goals by underst

and

ing KPs and

achieving indi

v

idual esults.

• Leverage product knowledge, selling techniques, and client insights to convert

op

portun

ites int

sales.

• Identify performance trends and contribute to strat

eg

ic decison‑making.

Client Experien

ce

& Relationsip Building

• Deliver an exceptional, personalized client experience aligned withluxury‑retal standards.

• Maintain and grow the Client Book through thoughtful follow‑up an

d r

elationship-diven service.

• Anticipate client needs with curated recommen

d

ations and elvated service.

• Conduct daily virtual fitting room

pit

ches (per leadeship directive)

• Continues ongoing education and product knowledge training; at

t

ends Train-the-rainer s

ess

ions

to furtherdevelop exper

t

ise

Leadership &People Development

• Serve as a role model by consistently demonstrating t

he

brand’s values, seri

c

e standards, and

rofessional conduct.

• Support the development of new and existing t

eam

members through coacing, mentorship, a

n

d

ongoing product kowledge reinforcement.

• Foster a collaborative, positive boutique en

vir

onment that promotes temwo

r

k, accountability,

an continuous i

mpr

ovement.

Operations, Comliance & Store Excellence

• Ensure all company guidelines

,

policies, and proceduresare consistently followed.

• Maintain impeccable store pre

sen

tation and housekeeping, prtecti

n

g brand image(Visual

Mercandise) at every touchpoint.

• Oversee stock management tas

ks

including

receiving, replenisment, taging, and inventory

accuracy.

• Maintain full accountability fo

r

cash handling protocols, openng and closing p

roc

edures, and

consistent compliace with established requirements

• Act as a role model foropera

tion

al excellence, reinforcng interna procedures and brand

standards.

• Conduct a daily revi

ew

of corporate communications, sumarize key updates, and proactively

share relevant i

nfo

rmation wi

th associates to ensure awrenes

s

, copliance, and operational

al

ignent

Page 2 of 2 – Updated 08/19/226

Brand Image & Visual Merchandising

• Serve as a br

an

d expert, i

nspi

ring the team with dee product knowledg and passion for the

br

an

d’s heritage.

• Execute visual merchandsing directives with attention to

det

ail.

• Ensure the sales floor is pristine replenished, and alig

n

ed with guidelines.

-

Prot

ect brand identty through elevated presentaion standards.

Commu

ni

cations & Partnership

• Serve as a communiation link between l

ead

ership and associates.

• Collaborate with pees and management to s

u

pport st

ore

initiatives.

• Contribute insight and support outique strategy and performance.

Requ

ir

ements:

• Minimum 2 year of retail experience,preferably in luxury, premium

, o

r fashion retail.

• Proven ability to achieve sals goals and deliver exceptional client expe

r

ience.

• Strong interpersonal communication skill and ability to

co

nnect authentically with clients.

• Excellent produt‑presentation, styling, an

d

storytelling abilities.

• Highly organized, detailoriented, and committed to

lu

xury boutique standards.

• Ability to multitask, prioitize,and perform calmly in a fast‑paced environment.

• Strng POS a

ccu

racy and comfort with handling transactions.

• Professinal,

p

olished presentation aligned with brand standards.

• Ablity to stand for ex

ten

ded periods a

nd lift up to 35 lbs.

• Flexible availabilit including evnings, weekends, holidays, and pea

k

pe

riod

s.

Competencies:

• Acts as a role model and suppors team dvelopment through coaching and strong

pr

ofessional

cond

uct.

• Delivers elevated, personalized serice and builds lasting lient relationships through effectiv

e

Client Book management.

• Understands sales goals and KPIs,using product knowledg

e a

nd selling s

kills to drive performance.

• Executes daily operatins, inventor tasks, and compliance procedures

w

ith

acc

uracy and

consistency.

• Maintains a pristine boutique nvironmen and ensures visual s

ta

ndards reflect the brand’s luxury

identity.

• Communicates cleary, supports store

lea

dership, and pa

rtners effectively with the team.

• Handles challengeswith composure,makes sound decisions, a

nd

adapts qu

ickl** y to changing

business needs.

• Demonstrates reliabilty, trustworthin