Keyholder

We're Hiring: Keyholder

About Taylor Stitch

Taylor Stitch is a men's lifestyle company based in San Francisco that designs timeless, high-quality, sustainable clothing. We're known for exceptional customer service, both in our stores and online.

Role Overview

The Taylor Stitch Keyholder is an integral part of the success of our brick & mortar locations. In this role, you'll not only represent our brand and values in every customer interaction, but also take on a trusted leadership role on the sales floor — opening and closing the store, supporting the Store Manager, and helping guide the team in their absence. Our stores are vibrant hubs in San Francisco's most exciting neighborhoods, where we deliver world-class customer service in a friendly, casual atmosphere while driving top-line sales.

This role is full-time, requiring availability at least 4 days a week, including Saturdays and Sundays, at our Valencia Street location.

You'll:

• Actively greet and engage with every customer
• Offer customers polite and supportive guidance on style and fit
• Learn and apply extensive product knowledge to highlight the unique features and benefits of our products
• Collaborate with the e-commerce customer service team to provide a seamless customer experience
• Handle returns, exchanges, repairs, alterations, and customer concerns with care and understanding
• Open and close the store in accordance with Company procedures, including handling keys and alarm codes
• Oversee daily sales floor operations and support the team in the absence of the Store Manager
• Assist with cash handling, register reconciliation, and end-of-day reporting
• Support onboarding and coaching of new team members on sales techniques and product knowledge
• Meticulously maintain a clean, well-merchandised store and stockroom
• Assist in maintaining accurate daily inventory for your store
• Assist in managing clothing alterations
• Keep the store dynamic, engaging, and exceptionally well-merchandised

What We're Looking For

• Previous retail or sales experience
• Excellent attendance and punctuality practices
• Strong sales and customer service skills
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Self-motivated, proactive, and positive demeanor, with the confidence to lead by example
• Ability to work effectively with, and provide guidance to, a team
• Ability to work weekends
• Ability to stand for up to 8 hours
• Ability to walk up and down staircases while carrying boxes, product, and other store-related items
• Ability to regularly perform store cleaning and maintenance
• Ability to safely lift boxes up to 30 lbs
• Comfort using ladders

Bonus Points If You...

• Have prior experience opening/closing a store or leading a shift

Why You'll Love This Role

Join a growing, values-driven brand at one of our most iconic San Francisco locations. As a Key Holder, you'll take on real ownership and leadership on the sales floor, build your retail management skills, and grow your career with a company that invests in its people — all while earning a competitive hourly rate plus commission.

Who We Are

The Digital Stronghold is a portfolio of men's lifestyle and performance brands — including Taylor Stitch, The Tie Bar, Boston Scally, Pedal Mafia, and Glade Optics — united by a commitment to quality, craftsmanship, and exceptional customer experience.

Our Values

• Own the outcome
• Move with purpose
• Speak truth, listen fully
• Learn and share
• Drop the ego
• Build for the long haul

Location & Travel

This position is based at our Valencia Street store in San Francisco, CA. No travel is required.

Ready to Join Us?

If you're excited to bring energy, care, and craftsmanship — and a bit of leadership — to every shift, we'd love to hear from you. Apply today and help us build something built for the long haul