Keyholder/Supervisor

Company Description Kendra Scott is a fashion-lifestyle brand built on big dreams, vibrant design, and colorful confidence. Founded in Austin, Texas, the company is guided by three core values—Family, Fashion, and Philanthropy—which shape both its culture and its growing retail presence across the country. Team members and customers are considered the heart of the brand, and innovation is reflected in both product design and the retail experience. The company is deeply committed to giving back through events, programs, and donations that support local and national causes. Each year, Kendra Scott hosts thousands of fundraising and awareness events, volunteers significant hours, and contributes millions of dollars to organizations that serve their communities.

Role Description The Keyholder/Supervisor role is a part-time, on-site position located in Palm Beach Gardens, FL. This role supports daily store operations by opening and closing the store, overseeing floor coverage, and ensuring that company policies and procedures are followed. The Keyholder/Supervisor leads by example in delivering exceptional customer service, driving retail sales, and cultivating an engaging customer experience aligned with the Kendra Scott brand. Responsibilities include coaching and supporting team members during shifts, maintaining visual merchandising standards, and ensuring product is well-presented and replenished. The role also assists with point-of-sale operations, resolving customer issues, and contributing to a positive, inclusive, and community-focused store environment.

Qualifications

• Candidates should possess strong Retail Sales and Customer Service skills to drive performance and support an exceptional in-store experience.
• Candidates should possess excellent Communication and Customer Experience skills to build relationships, engage guests, and resolve issues professionally.
• Candidates should possess solid Product Knowledge skills to confidently represent the brand, educate customers, and support styling and purchase decisions.
• Previous experience in a retail or hospitality supervisory or keyholder role is beneficial.
• Ability to stand for extended periods, manage multiple priorities, and work a flexible schedule including evenings, weekends, and holidays.
• Demonstrated commitment to teamwork, inclusivity, and community engagement; passion for fashion, accessories, and the Kendra Scott brand.
• High school diploma or equivalent preferred; additional training in retail, customer service, or leadership is a plus.