Kia Delivery Coordinator

Location: Crowley Kia, Bristol, CT

Position: Kia Delivery Coordinator

Compensation: $40,000 - $50,000 annually, based on experience, qualifications, performance, and other job-related factors.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Employee Vehicle Purchase Program
• Ongoing Training and Development
• Career Advancement Opportunities

Position Summary

Crowley Kia is seeking a friendly, organized, and customer-focused Delivery Coordinator to join our team. The Delivery Coordinator plays a critical role in ensuring every customer receives an exceptional vehicle delivery experience. This position serves as the final step in the sales process by helping customers understand their new Kia vehicle's features, technology, and ownership resources.

The ideal candidate is detail-oriented, enjoys working with people, and is comfortable demonstrating vehicle technology and features.

Essential Duties and Responsibilities

• Coordinate all aspects of new and pre-owned vehicle deliveries.
• Prepare vehicles and delivery documents prior to customer appointments.
• Review paperwork to ensure accuracy and completeness.
• Conduct vehicle orientation sessions, explaining features, controls, technology, and maintenance requirements.
• Assist customers with Bluetooth pairing, Kia Connect setup, navigation functions, and other vehicle technologies.
• Ensure customers are familiar with their vehicle prior to delivery.
• Maintain delivery schedules and customer appointment calendars.
• Communicate with sales, service, and administrative teams regarding vehicle readiness.
• Follow up with customers after delivery to answer questions and ensure satisfaction.
• Support dealership events, customer clinics, and product demonstrations.
• Maintain a professional and welcoming customer experience at all times.

Qualifications

Required

• High school diploma or equivalent.
• Valid driver's license and acceptable driving record.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Comfortable learning and explaining automotive technology and features.
• Basic computer proficiency.

Preferred

• Automotive dealership experience.
• Customer service, hospitality, or retail experience.
• Experience with CRM or dealership management software.
• Bilingual abilities are a plus.

Schedule

Full-time position. Availability during dealership operating hours, including occasional evenings and Saturdays, may be required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to enter, exit, and operate motor vehicles safely.
• Ability to use computers, tablets, and mobile devices.
• Ability to occasionally move vehicles on dealership property.
• Ability to lift up to 25 pounds occasionally.

Why Join Crowley Kia?

At Crowley Kia, we are committed to creating an outstanding experience for our customers and employees alike. As a Delivery Coordinator, you'll play an important role in building lasting customer relationships while helping drivers get the most from their new Kia vehicle.

Equal Employment Opportunity

Crowley Kia is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, protected veteran status, genetic information, or any other status protected by federal, state, or local law.

Connecticut Compensation Disclosure

In accordance with Connecticut law, the expected salary range for this position is $40,000 to $50,000 annually. Actual compensation is based on experience, qualifications, skills, performance, and business needs. This range is believed to be accurate at the time of posting and may be modified as business requirements change.