KIDSTUFF Store Manager

About the role

As Store Manager, you'll run your store with a focus on your team, customers, and creating a store you can be proud of. You'll be sales focused, operationally aware, and hands on with the day to day. You'll have a Cluster Manager and support office behind you, so you're never sorting out the hard stuff on your own.

Key responsibilities

• Look after customers and show the team how it's done, knowing the range well enough to find the right present for everyone
• Run the shift by handing out jobs, keeping things moving, coaching as you go, and making sure new starters settle in
• Handle opening and closing with keys and codes
• Handle cash properly including registers, refunds and exchanges, till reconciliation and daily banking and reports, done accurately every day
• Keep the store looking good with deliveries out fast, shelves full and ticketed, and displays set to a plan
• Work through the daily task list in the store ops app and action tasks as and when asked
• Tell management what's going on, including what customers are asking for, what isn't working, and anything that needs fixing
• Take instruction and complete what is needed together with your Cluster Manager

About you

• Warm and energetic, and you enjoy dealing with kids and their grown-ups
• Organised, calm when it's busy, and good at coaching people
• Reliable with keys, cash and following procedures and tasks as instructed
• Happy to speak up and keep your manager in the loop
• Available across a retail roster Tuesday to Saturday
• You'd rather be on the floor than in an office
• You notice when a shift is getting away from you and you sort it out
• You like sending people home happy, whether that's a customer who found the right present or a team member who had a great day
• When something's wrong you say so early, instead of hoping it sorts itself out

About us

Kidstuff is a specialty toy retailer established in 1969, expanding to over 60 stores with more on the way. Our stores are where a grandparent finds the right birthday present and kids find their new favourite thing. It's a rewarding way to spend your working day.

Benefits

• The chance to work in beautiful, unique and special stores, which is great experience without the stress
• A leadership job you can learn, enjoy and progress
• Staff discount on a great range of toys
• A supportive structure that's here for you