Kitchen Design and Sales Supervisor

Mitre 10 Mega is a New Zealand chain of home improvement stores established in 1974. We offer a wide range of household hardware, building supplies, garden products and much more!

Mitre 10 Mega Cambridge are looking to add value to our Interior Solutions Team by recruiting a Kitchen Designer and Sales Supervisor.

This is a Full-Time permanent 40-hour work week, Monday to Friday.

Purpose - How you'll help inspire kiwis to love where they live

• Guide customers to plan Interior Solutions that balance style, function, and budget—supporting them from concept to delivery.
• Support a small team to deliver daily tasks, great customer experience, and safe, tidy operations in your area, including supporting team capability by coaching, guiding and setting clear expectations.

Key deliverables - What you'll deliver

• Project co-ordination with builders, suppliers and sub-contractors.
• Effective communication skills and be able to deal with team, customers, architects and designers.
• Allocate daily tasks and set clear expectations; adjust coverage within your area to match trade and customer flow.
• Manage workflow daily across your team, utilising your time management skills.
• Coach team members on service standards, product basics, and safe work practices; provide timely feedback and recognition.
• Managing Kitchen teams performance of Sales, Service, designs, meeting set targets.
• Monitor team workflow and output daily and weekly, ensuring customer deadlines are being met.
• Peer review your team’s output of work, ensuring accuracy to meet customer requirements
• Upskill your team’s knowledge and ability to produce accurate kitchen designs to spec and on time.
• Apply store policies, procedures, and safety requirements in your area, addressing issues promptly and escalating risks when required.
• Support onboarding and on-the-job training for new team members.
• Handle customer escalations appropriate to your authority; pass on complex issues promptly.
• Understand customer needs and space/consent considerations; propose practical layouts and product combinations.
• Coordinate site measures and follow customer/site requirements (inductions/PPE/traffic rules) when visiting homes or sites.
• Order special products; track supplier updates; keep customers informed and manage changes.
• Liaise with installers/contractors and internal teams to support smooth delivery and issue resolution.
• Understand customer needs and space constraints; create concept layouts and mood/finish choices.
• Maintain up-to-date knowledge of ranges, finishes, and standards.

Core capabilities you need

• Leading small teams; clear direction and follow-through.
• Practical problem solving and sound judgement.
• Friendly, confident communication and de-escalation.
• Organisation, time management, and ownership.
• Customer consultation—listening, clarifying, recommending.
• Design thinking with practical problem solving.
• Attention to detail and ownership from quote to delivery.

Technical skills you have

• Working knowledge of store systems (POS, inventory/labels, task/rostering).
• 10+ years’ experience using 3D and CAD kitchen design software platforms.
• Basic reporting literacy for KPIs/checklists.
• Accuracy with numbers and record keeping.
• Familiarity with incident/hazard reporting tools.
• Planning/design tools and software (or willingness to learn).
• Product knowledge—fixtures, fittings, waterproofing elements, ventilation considerations.
• Reading and interpret technical drawings/ plans/measurements; quoting, ordering and general order workflows.
• Awareness of relevant NZ consumer legislation in sales interactions.

This is a Full-Time Permanent 40 hour week role, Monday to Friday.

If you fit the above attributes then please apply below!