Kitchen Manager

The Branch Manager is responsible for the overall success of the store, including sales growth, food cost control, staff management, customer satisfaction, and operational compliance.

This role requires strong leadership, financial discipline, and the ability to drive performance daily.

Key Responsibilities:

Operational Management

• Oversee daily store operations to ensure efficiency and consistency
• Ensure all food is prepared according to CitySubs standards
• Maintain high hygiene and food safety standards
• Monitor and enforce operational procedures

Financial & Performance Management

• Drive revenue growth through strong execution and local store marketing initiatives
• Maintain food cost within the company target (45% of revenue)
• Minimize wastage, theft, and operational losses
• Monitor daily sales, expenses, and profitability
• Prepare weekly and monthly performance reports

Inventory & Cost Control

• Supervise stock management and conduct regular inventory checks
• Ensure proper documentation of stock movement
• Work closely with procurement to avoid overstocking or shortages

Team Leadership

• Recruit, train, and supervise staff (kitchen assistants, bakers, front desk)
• Create staff schedules and manage attendance
• Enforce discipline and maintain a performance-driven culture
• Motivate the team to meet sales and operational targets

Customer Experience

• Ensure excellent customer service at all times
• Resolve customer complaints professionally and promptly
• Maintain a clean, welcoming store environment

Requirements

• Minimum of 3 years’ experience in a restaurant
• Strong understanding of food cost control and inventory management
• Proven leadership and team management skills
• Basic financial reporting and analysis skills
• Strong problem-solving ability
• Ability to work weekends and public holidays
• High level of integrity and accountability

Job Type: Full-time

Pay: From ₦180,000.00 per month

Experience:

• leadership: 3 years (Required)

Location:

• Lagos (Required)

Work Location: In person