Kitchen Manager

Job Reference Number: 43739

Employment Type: Full-Time , Onsite Segment: Dining & Events

Brand: Lancer-Hospitality

Location: Phoenix Zoo

The Role at a glance: We are looking to add a skilled, experienced Kitchen Manager to our Lancer Hospitality team at the Phoenix Zoo. Reporting to the Executive Chef, the Kitchen Manager oversees daily kitchen operations, supports catering and retail food service execution, and helps develop and lead the culinary team. This role offers the opportunity to mentor team members, deliver exceptional guest experiences, and be part of a mission-driven organization that connects our culinary experiences to guests visiting Phoenix Zoo.

Why Join Us?

• Complimentary Zoo admission for you
• Zoo tickets for family and friends
• Complimentary meal during your scheduled shift
• Opportunity to work in a unique and exciting environment surrounded by wildlife and conservation efforts
• Career growth and development opportunities
• Opportunities to travel and support special events during the Zoo's non-peak season
• Supportive team culture focused on hospitality, teamwork, and guest experience

What you'll be doing:

• Train, coach, and develop team members in food service, sanitation, and operational standards
• Ensure proper portion control, food presentation, and temperature standards are consistently achieved
• Perform and oversee food preparation and production tasks efficiently and accurately
• Adhere to all food safety, food handling, sanitation procedures, and standardized recipes
• Deliver exceptional customer service and create memorable guest experiences
• Coordinate and participate in the preparation and execution of catered events and special functions under the direction of the Executive Chef.
• Maintain controls for food, supplies, equipment, and inventory
• Assist the Executive Chef with the onboarding, training, coaching, and day-to-day supervision of culinary and support team members
• Support the Executive Chef in maintaining the highest standards of food quality, safety, cleanliness, and hospitality
• Support daily retail and catering operations as needed
• Perform other duties as assigned

What we're looking for: Must-haves:

• 2-3 years of supervisory or management experience
• 3-5 years of experience in catering, banquet operations, or a high-end full-service restaurant environment
• Current Maricopa County Food Handler Certificate and ServSafe Certification
• Strong communicator, organized and the desire to be the best in what we do everyday
• Passion for hospitality, food quality, and guest service

Compensation Range $60,000/yr. #boost

Our Benefits:

• Medical (FT Employees)
• Dental
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

About Lancer: Lancer Hospitality has over 30 years of experience supporting a diverse clientele in a variety of settings with their foodservice needs. Our management experience has allowed us to develop strong, long-lasting, and personal relationships with clients and to build a scope of service that can make a real difference in businesses and communities.

About Elior North America: Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.